Helloo I have had a good service so far with wirex card but today i tried to move money from my wirex bitcoin wallet to my wirex debit card and it said the confirmation that it went through, then i received an email saying my withdrawal has failed i should contact customer services. But i looked back in my wirex bitcoin wallet and the money is not there either.. so its not on my card and not in my wallet where has my money disappeared to?
 I tried to load £331,

I emailed you but i haven't had any response just an auto message

Please to be sorted asap

Can a wirex team member contact me regarding this matter

Thank you

JAy


This is the email i got below

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Dear Customer,

There was an issue with your Withdraw, please contact support, quoting REF:ed618e8a8f1343b5bb6e13f94f11d4d7

Error: You don't have enough funds on the account for this operation

Thank you for your trust and interest in E-coin. We are devoted to making your life easier by providing you with simple and hassle-free tools for managing your money.

Kind Regards,
E-Coin Team
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Please i need this sorted i have sent you a private message

I have had a good service so far with wirex card but today i tried to move money from my wirex bitcoin wallet to my wirex debit card and it gave me the confirmation that it went through, then i received an email saying my withdrawal has failed i should contact customer services. But i looked back in my wirex bitcoin wallet and the money is not there either.. so its not on my card and not in ny wallet where has my money disappeared to?
Man what the heck?? I tried to load £331,

I emailed them but i haven't had any response just an annoying auto message

This needs to be sorted asap

Can a wirex team member contact me regarding this matter

Thank you

JAy