Hello everyone.

I want to raise an issue I had with Fortunejack where management drained 1666 USD from my wallet.
I was playing live Blackjack, everything went smooth and I stopped at 5.48 BTC.
I logged into my account about an hour later and found that transactions had been made on my account.

By looking at the timestamps you can see that this has done by management.
So in essence management has reduced my wallet from 5.48 BTC to 3.37, stealing an amount of 2.11 BTC or an equivalent amount of 1666 USD.

Support says that there is nothing wrong and everything is in order, but that's clearly not the case.

It would be hard for me to prove that I didn't do these transactions, since they look exactly like any game transaction, however they messed up in the time line. Furthermore, they do the transactions so fast that the balance has no time to update.



As you see in the green area (my games) the balance always updates directly after I make a bet.
But suddenly Evolutiongaming does 5 transactions at the same second, the credits has no time to update.
And then they keep draining my wallet.

So even though management did this, they have "no comment" and won't take this higher up in the chain.

They simply say "Sorry, this is the way it is, deal with it."

I'm therefore writing here in the forum to make you aware of what might happen when you play on this site.

I made a withdrawal now and will be moving on to another site until they fix their issues.