See, here is the thing. I lost the bonus amount. Then I withdrew the BTC balance on 6th Jan from the fiat deposit that I made. My account balance was zero from 6th to 9th Jan. Yesterday I funded my account and bought BTC. Now, I have placed a withdrawal request but they are saying that I cannot withdraw. Why can't I? I already lost the bonus amount and made a fresh deposit yesterday. Should I have waited till 1st March before funding my account? This is ridiculous, please process my withdrawal.
Hi,
According to campaign's terms, We only check if campaign users can keep the bonus or not on March 1st (end of campaign), and this BTC bonus is only for trading and cannot be withdrawn under any form.
Therefore, during the campaign, users can lose all their balance, but if they want to withdraw, they will need to save 1.25 BTC worth in their balance and not withdraw everything. This means that if you are a campaign user and have more than 1.25 BTC, for the duration of this campaign, you can only withdraw an amount of (balance - 1.25 BTC) (fiat or crypto).
But I was able to withdraw my whole balance on 6th Jan, if this was the case, you should have told me then not now after I have made a fresh fiat deposit. Please process this withdrawal as there was miscommunication from your side. From now on I will keep in mind.
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