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1  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 05, 2013, 03:27:49 PM
My issue was resolved also. I was feeling some major angst for a while, but I am very pleased that BitInstant did come through and pay me.


Quote
WAS on here previously having major hissy fits!! I feel your pain. My issue was resolved I did apologize for what I said but I was not contacted by anyone regarding this it just MAGICALLY happened somehow behind the scenes.Still in all Bitinstant needs a customer support artist ( like myself)  a motherly type to smooth out the ruffled feathers. You cant go in expecting to be coddled. Bitinstant is HARDCORE do not expect a sweet soft reassuring contact. But at the end of the day your money is on the dresser and they have done their job !   Eventually!  AND not sure how these guys personalities are but the founders are pretty HAWT looking! Seriously I was expecting nerdy types but these guys ooze sexuality, The one guy looks like the actor from that crime show, and their marketing guys are pretty decent looking too. But who knows they could be jerks. But thats being said... the founders are cyber candy to look at !! Yum yum.
Have patience with them I wish I did !
2  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 05, 2013, 01:39:34 PM
OK. I just got an email reply back from Charlie (Yankee). He said that my issue would be resolved today, and that PayPal orders are delayed at the moment. It remains to be seen whether or not I will actually receive my funds today, but the fact that he did get back to me is a small sign of encouragement.
3  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 05, 2013, 01:15:25 PM
This is in regards to an order that I processed with BitInstant last night:

Quote for MTGox Coupon transaction
Quote ID c0f06ed9-4bdb-4310-be80-10788beaff47
Event ID b32d4f04-26fb-4035-99ad-65c7ba08b038
Quote valid until Fri Apr 5 00:26:18 2013
Fees 9.0% + $1.00 incl. paypal fees
Amount you need to pay $498.0 USD
Amount you w ill receive $453.462848 USD
Expected delivery time(HH:MM:SS) 0:04:00
Guaranteed delivery time (HH:MM:SS) 1:00:00
Destination exchange PayPal

I went ahead with the order, and received the following confirmation:

OrderID: 46a2c72f-3f31-4580-88a3-6c78f3e52fa7
EventID: fc79962c-24eb-4202-ac9e-815500d5d631
DestAccount:
QuoteID: c0f06ed9-4bdb-4310-be80-10788beaff47
User: SYSTEM
DestExchange: paypal
eventtype: Order executed
EventSentAt: 1365118334.31
APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}
FundsSent: $453.462848 USD

I wrote to Yankee late last night and asked him to look into this, because I did not receive the funds. And I was especially concerned with the API response of "Insufficient Funds". To his credit, he did write me back last night, and said he would be working on it "now".   But that is the last I heard from him or from BitInstant, and I still have not received the funds. I also tried the live chat, and they were not available at that time of night, and I also wrote to support@BitInstant.com, but received no reply from them. I have been trying live chat since 9AM this morning, but the send button does not seem to be sending anything.

I did not want to complain on this thread, but this is very bad business on their part, and it is obviously very worrisome to me as a customer.

Would someone please look into this and get back to me? Thank you.
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