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1  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 09, 2013, 05:35:17 PM
Quote from: URSAY on April 09, 2013, 05:28:20 PM
Quote from: fallingupwards on April 09, 2013, 05:17:07 PM
Ursay:  I made my order/payment last Wednesday back when the price was around $130. Still haven't received my bitcoins yet. When I finally get them, will I receive them at the price I paid for them, or at the $230 price? I'm assuming you paid for the bitcoins last Wednesday and simply need to transfer them to my address?

Order ID: 930881248
Quote ID:  6148cd1f-caa0-48e7-b70f-39b8a0bb234f
Event ID:  0248e572-829b-437f-8ad5-4b8ff92d6c23

We will do our best to give you the price at time of purchase.  Cheesy
Thank you : )
2  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 09, 2013, 05:17:07 PM
Ursay:  I made my order/payment last Wednesday back when the price was around $130. Still haven't received my bitcoins yet. When I finally get them, will I receive them at the price I paid for them, or at the $230 price? I'm assuming you paid for the bitcoins last Wednesday and simply need to transfer them to my address?

Order ID: 930881248
Quote ID:  6148cd1f-caa0-48e7-b70f-39b8a0bb234f
Event ID:  0248e572-829b-437f-8ad5-4b8ff92d6c23
3  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 06, 2013, 03:08:21 PM
Quote from: fallingupwards on April 06, 2013, 03:03:38 PM
Ursay, thanks for your support in this thread:  I just sent you a PM regarding order af209157-e9e4-40a4-9f63-03804cca6. Should I send an additional message to support@bitInstant, or is the PM enough?
Hmm.. that number may actually be the merchant ID, not the order ID.. hopefully the info below is sufficient

Quote ID:  6148cd1f-caa0-48e7-b70f-39b8a0bb234f
Event ID: 0248e572-829b-437f-8ad5-4b8ff92d6c23
Order placed:  Wednesday, April 3
Amount:  $500
4  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 06, 2013, 03:03:38 PM
Ursay, thanks for your support in this thread:  I just sent you a PM regarding order af209157-e9e4-40a4-9f63-03804cca6. Should I send an additional message to support@bitInstant, or is the PM enough?
5  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 05, 2013, 09:34:26 PM
Quote from: stcupp on April 05, 2013, 09:28:50 PM
Quote from: archimediate on April 05, 2013, 09:23:54 PM
Quote from: stcupp on April 05, 2013, 09:19:11 PM
URSAY, you've spoken to Charlie recently right? when does he plan on resolving our issues? I was told he was the only one that could help me but I havn't been able to get a reply from him.



See Ursay?  This is what I'm talking about.  You told me that you would soon be talking to Charlie and would have an answer to problems only he could answer.  When asked for an update, we are usually ignored, not always.  That's all I meant.  You did indeed open a ticket for me and I really appreciate that.

Yeah I mean I've been waiting on a reply from Charlie for 6 days now. I was told he was the only one that could help me. URSAY submitted another ticket for me but how does that help when the only person that can help me is Charlie and he just ignores me? Its not URSAYs fault it seems the only thing he can do right now is submit tickets he can't really resolve our issues.

Well, that makes me feel better to know I'm not the only one... Hopefully these issues get resolved, because otherwise it's a very convenient service
6  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 05, 2013, 09:25:05 PM
I'm sure the BitInstant people are great guys - I'm impressed by how actively they're helping people here - but I submitted $500 to them through ZipZap two days ago and still haven't received any bitcoins and haven't received any responses to my emails asking about them. Again, I'm assuming it's just a mistake, so I don't mean to be a dick, but that's a lot of money and I'm worried about it. I'm not sure which is my Order ID:  the only two ID codes I saw on the order page were Quote ID (6148cd1f-caa0-48e7-b70f-39b8a0bb234f) and Event ID (0248e572-829b-437f-8ad5-4b8ff92d6c23). Only received a confirmation of payment from ZipZap, not BitInstant. Help?
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