I have been a customer of E-coin/wirex for just over a yr.. I have nothing good to say so I'll keep it short and clean.. Their customer service is rubbish.. days to answer and 9 times out of 10 it's an automated response, then you have to reply and that takes another couple of days!! By this time what ever problem you started off with has changed to another whether it be missing btc from your account, your card being rejected in a shop but in fact the funds have been debated from your card, not being able to transfer your btc to another wallet or simple as being stuck in a restaurant not being able to pay the bill because wirex has gone offline.
At this present time they have just under 1 btc $1000usd -new years eve money on mine and I can not withdraw it, transfer it or load it to my card.. this is the straw that broke the camels back.. they ruined my new yrs eve and they still haven't replied to.me.. so as far as I'm concerned wirex can stick their card where the sun.
Ps
  I've had to contact them at least 4 to 6 time a month with problems.
I've been stuck in restaurants more times then I wish to remember.
If you do decide to get a wirex card just be sure to have cash at all times.. which defeats the purpose of having a btc card.
They charge 5.425% to load the card..
Get a shakepay card instead.. it's cheaper and better customer service.