I have two orders that I need assistance with. I had made a cash deposit via Wal-Mart to Mt.Gox in the amount of 400USD, and my funds have yet to make it to my wallet. I have made two attempts via email to Bitinstant Support, but yet to receive a reply on the matter. My second issue comes from an Mt.Gox Coupon of 200USD that was made within Bitcoin Trader. I have the coupon code visible within the program, but nowhere else is there any information of the coupon. I have attempted to claim the coupon on both Bitinstant and MtGox. Upon which I receive a familiar message between the two, stating that the coupon either was already claimed, or doesn't exist.

I am having a hard time locating any information regarding the quote/order ID. I never remember receiving anything from bitinstant regarding any identification for any orders I have made.