Hello all,

I'm Lucas, from Payza. Our Bitcoin team is aware that there are multiple transaction that are not being confirmed within the Blockchain at the
moment, while some others are simply not being registered at all. Let me reassure everyone: your funds are safe. We're currently assessing the
situation and trying to find a fix. In the very near future, our team will reverse every Bitcoin transaction that did not go through and your funds
will be back in your Payza account, so you'll be able to initiate a new Bitcoin withdrawal if you so desire. From there, we'll work on permanently
eliminating the source of this problem. If you have any questions, I'll be here to answer them.

- Lucas

Hi

The problem is not a technical .I asked for the address from which the translation. I have not received a reply.

Hello

My transaction has been completed on December 21

I did not get the transaction. Did the request in 3 ticket

<sub><sup>I got only such answers.
Thanks for your reply. My name is Ishani and I'm very happy to help you with that.

I apologize for the inconvenience, but we have already forwarded your issue to our appropriate team on high priority and they are diligently working on it. Once the issue is resolved our team will notify you through mail.

We sincerely appreciate your patience and co-operation.

I hope I have been able to answer your question. It was a pleasure serving you today.</sup></sub>

Kind regards,

That's all.

Hello,

I apologize for the inconvenience, but we have already forwarded your issue to our appropriate team on high priority and they are diligently working on it. Once the issue is resolved our team will notify you through mail.

We sincerely appreciate your patience and co-operation.

If you require any further assistance please feel free to contact me.

Thanks for contacting Payza have a good day.