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Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: June 12, 2013, 12:36:04 AM

Quote from: 347build on June 11, 2013, 11:23:23 PM I deposited at the local CVS as I've done numerous times, and this is the first time that its not went through. *(probably $5-10,000 in the past 6 months) ZipZap confirmed successful payment, and now bitinstant is showing errors. I didn't request MTGOX transfer, as I sent it to blockchain.info wallet.... Below is the copy/paste of it. Please fix this ASAP. I have the most important order of my life, no joke. It must be completed tonight, or else I'm in an entire world of trouble. I have a huge amount of trust in you all. Please don't let me down. I'm posting this in the Q/A section, as well as on bitcoin talk, to make sure that it reaches the correct person to get it fixed. thanks! 06/11/13 15:32 4f5cae27-7495-48d8-af2a-848cf3722bb1 Local Cash Deposit (700k Locations) $480.05 Pending Transaction Details Fee $19.95 Origin Local Cash Deposit (700k Locations) Amt Paid $500.00 Origin Acct # N/A Amt Recieved $480.05 Destination Bitcoin Wallet Address Destination Acct # 1LxkLRyo7geb4umenGtJUJ2o4ArYJbWZZD Event Log Date Event Type Event ID 06/11/13 19:13 New Order a4f291a5-65e6-4e6e-9c69-d318836fe669 06/11/13 19:13 MtGox tranfer error 739e55df-fa58-49a8-851c-a80b9d1280fc 06/11/13 19:13 MtGox tranfer error 15e7d26a-9c7a-490c-945a-158fbb548f5d 06/11/13 19:13 MtGox tranfer error ecef2c1f-5082-4981-bd58-ba4b0a439625 06/11/13 19:13 MtGox tranfer error 63023f44-faf6-4db8-bae7-ed8943a14e6b 06/11/13 19:13 MtGox tranfer error c209b86c-be4d-4153-96f6-0bffdcf6f60c 06/11/13 19:13 MtGox tranfer error bd7ce561-cd6a-487f-9779-961fc762f5a9 06/11/13 19:13 MtGox tranfer error 9fb251a0-8ef1-43b0-bc20-b5d2a593739d 06/11/13 19:13 MtGox tranfer error 15150297-aa9e-45c9-b3e5-604c6e9b4018 06/11/13 19:13 MtGox tranfer error a94570a8-1122-4206-b2b4-4c8037b377ba I have the EXACT same issue as the user described above. My zipzap account number is 485266837. Please advise on what needs to be done to resolve this ASAP. I do not understand why you have the option available on your site when it is clearly not working properly. DATE NUMBER DEPOSIT FROM AMT STATUS 06/11/13 12:34 504e7a92-776a-47f9-bbb0-3efa9a61b2cc Local Cash Deposit (700k Locations) $480.05 Pending Transaction Details Fee $19.95 Origin Local Cash Deposit (700k Locations) Amt Paid $500.00 Origin Acct # N/A Amt Recieved $480.05 Destination Bitcoin Wallet Address Destination Acct # 1a1g1KXipeRoFz4cKgt4yfQfFKi8XHsxP Event Log Date Event Type Event ID 06/11/13 20:34 New Order 7614a9a4-e9a9-48db-800b-0e64bd37d007 06/11/13 20:34 MtGox tranfer error 75520b17-a6c5-4b97-99db-d08e0362fb73 06/11/13 20:34 MtGox tranfer error 9ea0751a-be29-4702-a013-9ae9037ee8aa 06/11/13 20:34 MtGox tranfer error eca6875d-6fe8-4fd1-96b9-72de5866b3ac 06/11/13 20:34 MtGox tranfer error 5da6c307-e65b-4d2d-accb-931dbc7f7167 06/11/13 20:34 MtGox tranfer error b83dae10-cd55-405f-9365-7b6852b55cf1 06/11/13 20:34 MtGox tranfer error 2cbbcc78-b5cd-4992-bb4f-f3c4d4d67f3b 06/11/13 20:34 MtGox tranfer error 154cda97-3ac0-4414-9a61-bef36f1b14d3 06/11/13 20:34 MtGox tranfer error 3113bb5c-8d23-4a99-95a6-a40b3b22eaca 06/11/13 20:34 MtGox tranfer error e5d29820-baed-4847-b1a6-c86d1201fc5f

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: April 10, 2013, 01:34:27 AM

Quote from: URSAY on April 09, 2013, 10:03:07 PM Quote from: pennypack on April 09, 2013, 09:47:45 PM Quote from: URSAY on April 09, 2013, 05:40:34 PM FINAL 4/9 support list. Please take note if you are on this list. Thanks! Imaginer / ASICPool / Bjork / runarmyof1 / chowmein / pennyback / elitemom / Statesman / PC_Mobile / RandyVermillion / mwp (NEED MORE INFO) / fuue83 / justinpobrien / vitaslayer1212 / Singlebyte / ScrapOfCat / arkaideman / shadumdum / sugsmack100 / synergy7 / msiddiq / jack789 / Nonya Business / speshell1 / glasshouse / duquevalentino / cea45 / vitam / cubism4nerds / jasnlcas / mroth7684 / corvette77 / speakeasy1982 / Laughingman8 / Nachtwind / cubism4nerds / noname456 / Deadlock94 / Jross81 / mrbruceb Anyone going forward with new issues will go on the list for 4/10. We are working on ALL issues even if you have been waiting longer then others. Thanks for your patience. You had stated i would be on the list for 4/9. I just want to confirm that pennyback = pennypack or have i not been included in this list? Probably just a type on my part. Thanks for pointing that out. It won't effect the working status on your ticket. Level 2 support doesn't organize by Bitcointalk username. I do because I was hoping to be more personally accountable. Unfortunately there is not enough time in the day for me to give a million updates on existing issues. I would rather be actually resolving the issues as I'm sure many of your would agree. Thanks! Yup i understand i just wanted to confirm that i am on the support list for 4/9 and it didn't get missed. Thanks for all your help.

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: April 09, 2013, 09:47:45 PM

Quote from: URSAY on April 09, 2013, 05:40:34 PM FINAL 4/9 support list. Please take note if you are on this list. Thanks! Imaginer / ASICPool / Bjork / runarmyof1 / chowmein / pennyback / elitemom / Statesman / PC_Mobile / RandyVermillion / mwp (NEED MORE INFO) / fuue83 / justinpobrien / vitaslayer1212 / Singlebyte / ScrapOfCat / arkaideman / shadumdum / sugsmack100 / synergy7 / msiddiq / jack789 / Nonya Business / speshell1 / glasshouse / duquevalentino / cea45 / vitam / cubism4nerds / jasnlcas / mroth7684 / corvette77 / speakeasy1982 / Laughingman8 / Nachtwind / cubism4nerds / noname456 / Deadlock94 / Jross81 / mrbruceb Anyone going forward with new issues will go on the list for 4/10. We are working on ALL issues even if you have been waiting longer then others. Thanks for your patience. You had stated i would be on the list for 4/9. I just want to confirm that pennyback = pennypack or have i not been included in this list?

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: April 09, 2013, 01:41:35 AM

Quote from: pennypack on April 09, 2013, 12:28:01 AM URSAY / Charlie, Thank you both for the quick turnaround on my issue. I just received my coins but they were not at the market value when i originally processed my order. I was given 2.487 coins. The price at the time of purchase was ~$156.00. In total i should have received 3.07 coins. Please open a ticket requesting the missing 0.583. Quote ID 88e24363-b1ae-401e-a24a-4d6d94e8d37a Event ID d3512565-7fc8-4d39-aa12-ad9d0c20a555 zipzap accnt # 356314062 Please confirm that a ticket has been submitted for this issue.

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: April 09, 2013, 12:28:01 AM

URSAY / Charlie, Thank you both for the quick turnaround on my issue. I just received my coins but they were not at the market value when i originally processed my order. I was given 2.487 coins. The price at the time of purchase was ~$156.00. In total i should have received 3.07 coins. Please open a ticket requesting the missing 0.583. Quote ID 88e24363-b1ae-401e-a24a-4d6d94e8d37a Event ID d3512565-7fc8-4d39-aa12-ad9d0c20a555 zipzap accnt # 356314062

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: April 08, 2013, 11:13:22 PM

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: April 08, 2013, 10:26:47 PM

Quote from: URSAY on April 08, 2013, 10:22:29 PM Quote from: pennypack on April 08, 2013, 10:19:07 PM Quote from: URSAY on April 08, 2013, 10:16:54 PM Quote from: pennypack on April 08, 2013, 10:11:18 PM Quote from: URSAY on April 08, 2013, 09:58:06 PM If you've been following this thread the past few days you'd understand that I am working 14+ hours days, 7 days a week to help. We are working to scale up to meet demand. Thanks! I'm sorry your company is understaffed but honestly that is not an acceptable answer to these problems. Your apologies are not putting the money you (bitinstant) GUARANTEED me. All it appears you are doing is responding to people on this forum and placing a ticket in for us. You have not provided me with any update to my ticket so I honestly feel like I am in the same spot i was in before posting here with a simple false sense of security that something is being done. This isn't even the official support location for the bitinstant website. Why am I on this forum and using the bitinstant support / calling does absolutely nothing. Can you please provide me with more details and the status of my ticket, and answer the question on whether or not you will be providing us the amount of coins owed to us based on the price when we placed the order as opposed to apologizing. In time... I will be providing some updates to individual users later today. Then I look forward to hearing from you later today. (altho I imagine i won't as there are people who have issued going back a week that have not been resolved) AND you still have not answered the question so perhaps i will try it again. Will BITINSTANT be honoring the quoted price at the time of the transaction or not? You will find this answer on the same page here but I am re-posting just for you! When you receive your order, if you have a problem, we can open another support ticket. One step at a time. Thanks! That isn't an answer to the question. That is simply a misdirection statement where you are basically telling me no, we are not going to be honoring the GUARANTEE we made, in a week from now when we finally resolve your issue you will need to submit another ticket and wait another week to be told that we won't be honoring these funds. Which if bitcoins continue to grow at its current rate will warrant a lawsuit.

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: April 08, 2013, 10:19:07 PM

Quote from: URSAY on April 08, 2013, 10:16:54 PM Quote from: pennypack on April 08, 2013, 10:11:18 PM Quote from: URSAY on April 08, 2013, 09:58:06 PM If you've been following this thread the past few days you'd understand that I am working 14+ hours days, 7 days a week to help. We are working to scale up to meet demand. Thanks! I'm sorry your company is understaffed but honestly that is not an acceptable answer to these problems. Your apologies are not putting the money you (bitinstant) GUARANTEED me. All it appears you are doing is responding to people on this forum and placing a ticket in for us. You have not provided me with any update to my ticket so I honestly feel like I am in the same spot i was in before posting here with a simple false sense of security that something is being done. This isn't even the official support location for the bitinstant website. Why am I on this forum and using the bitinstant support / calling does absolutely nothing. Can you please provide me with more details and the status of my ticket, and answer the question on whether or not you will be providing us the amount of coins owed to us based on the price when we placed the order as opposed to apologizing. In time... I will be providing some updates to individual users later today. Then I look forward to hearing from you later today. (altho I imagine i won't as there are people who have issued going back a week that have not been resolved) AND you still have not answered the question so perhaps i will try it again. Will BITINSTANT be honoring the quoted price at the time of the transaction or not?

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: April 08, 2013, 10:15:02 PM

Quote from: yellowbellypig on April 08, 2013, 10:13:56 PM Quote from: pennypack on April 08, 2013, 10:11:18 PM You have not provided me with any update to my ticket so I honestly feel like I am in the same spot i was in before posting here with a simple false sense of security that something is being done. Pretty much lol.. its been a week for me and all I get every day is "we are looking into your issue, please be patient" Absolutely no updates and absolutely no progress. bitinstant has lost a customer once this issue is finally resolved. Their process for handling this is just awful.

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: April 08, 2013, 10:11:18 PM

Quote from: URSAY on April 08, 2013, 09:58:06 PM If you've been following this thread the past few days you'd understand that I am working 14+ hours days, 7 days a week to help. We are working to scale up to meet demand. Thanks! I'm sorry your company is understaffed but honestly that is not an acceptable answer to these problems. Your apologies are not putting the money you (bitinstant) GUARANTEED me. All it appears you are doing is responding to people on this forum and placing a ticket in for us. You have not provided me with any update to my ticket so I honestly feel like I am in the same spot i was in before posting here with a simple false sense of security that something is being done. This isn't even the official support location for the bitinstant website. Why am I on this forum and using the bitinstant support / calling does absolutely nothing. Can you please provide me with more details and the status of my ticket, and answer the question on whether or not you will be providing us the amount of coins owed to us based on the price when we placed the order as opposed to apologizing.

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: April 08, 2013, 09:52:30 PM

URSAY, I was added to the support list for yesterday 4/7. I have not seen any update on the status of my ticket. Can you please provide me one. Outside of you telling me I was added to the list there has been 0 contact from bitinstant. Also you need to remove the words guaranteed from your website. This is anything but guaranteed as it does not sound like your company is honoring the quoted price, because of this I along with many others have lost what could become a very large amount of money.

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: April 08, 2013, 02:17:41 AM

Quote from: URSAY on April 08, 2013, 01:54:35 AM Support list for 4/7 CBRF4I / Rocker122 / wicker33 / twigger13 / Apanauc / roganmaster [RESOLVED] / earthwormjim1 / btchaver / ikuzo1 / kubrickonthemoon / Boing7898 / Rafa7 / ilich / synergy7 / noname6520 / cash4 / thewebguy0 / KeyT86 / Joerg / ocbitcoin / chile / gshu / appleijunkie / cooljay24 / b00ks101 / dookiedue / pennyback / trevorj / baggage / Luckybit / gordon154 / pennypack / PC_Mobile / iiqher / jherbjr / jherbjr / logeyG / Singlebyte / Statesman / Panzerknacker I am also logging many issues from Facebook. Submitting support requests via all channels slows things down. Please be reasonable, submit your request in 1 place, and be patient. Thanks! Thank you for addressing my issue. Can you give me some clarification on what being on the support list means, when will our issue be resolved, and will we be refunded the value of the coins we have lost? When i placed my order the price was roughly $156. It has risen almost $20 resulting in a $60 loss.

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: April 07, 2013, 11:24:12 PM

Quote from: URSAY on April 07, 2013, 10:40:59 PM Quote from: pennypack on April 07, 2013, 10:27:50 PM Please see my order ID 88e24363-b1ae-401e-a24a-4d6d94e8d37a. I processed the order this morning and deposited my cash at my local CVS approximately 7 hours ago. I received confirmation from ZIPZAP that my payment was received but the coins have not shown up in my account. I am hoping you will be able to help me. Please let me know if you need additional information. I also reached out to the support team directly from the bitinstant website. zipzap acct. #? accnt # 356314062

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: April 07, 2013, 10:27:50 PM

Please see my order ID 88e24363-b1ae-401e-a24a-4d6d94e8d37a. I processed the order this morning and deposited my cash at my local CVS approximately 7 hours ago. I received confirmation from ZIPZAP that my payment was received but the coins have not shown up in my account. I am hoping you will be able to help me. Please let me know if you need additional information. I also reached out to the support team directly from the bitinstant website.

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