Keep in mind I've also mentioned this here, on this thread, without any replies that I am aware of.

I've sent PMs on here and Reddit, I'm going to publicly paste my last one here because that's the only way I seem to get any responses.

Ok, thanks for pushing my transaction through, URSAY.

I do however have a problem now.

My records of bitcoins I should have received is not aligned with how many I did in the end. I made the bitinstant order on Thu Apr 4 07:28:03 2013,
The order was eventually pushed through on Tue Apr 9 01:01:53 2013. This means I am missing a rather large amount of what I should of received on the 4th.

What to do about this?

Ok, the fact that you're on it makes me feel better. Thank you and thanks for the explanation!

That said, you guys gotta work on your responses via the advertised support channels!
If you advertise your service as instant, then the support should be quick (within reason) as well.
A reply within 24 hours would be fine by me, and I think most people!
I had to learn this the real hard way for my business as well. I know it sucks, but days without a reply gives off a bad vibe

If I would of known this would be better paid attention to I would of just come here for support instead of using what the website says to use (livesupport applet on page or email).

So, what is the problem?
I'm in IT, so don't be afraid to spit out tech jargon, I think we all deserve a real reason for all of this.

Why have I still not gotten any replies in three days (one per day) for my support request?
Why has a public announcement not been made?
Why are you still accepting new orders if your system is currently broken?

I posted my order id on the last page.
This is just getting old at this point.

Guys, I've been sending support requests for 3 days now with zero response.

I made an dwolla to bitcoin address purchase, but it doesn't seem to be able to work with MtGox API.

Order: 7fe6085f-904a-4ca1-95f5-4a82d5122d61

Help, something is wrong on your side.