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You also did not read what I wrote, you must be working on live chat support. Quoting those terms is pointless.
Bonus is properly credited(except missing free spins) I've used all bonuses from the welcome package.
Free spins are not playable until first part of bonus is cleared/lost. Past three daily bonuses didn't had this rule attached to them.
You can at least inform players upfront, contacted support and they said everything is order, rules are not changed since launch.
Free spins are credited perfectly correct, support said and they can only cancel bonus.
Thats what live support said.
I am really sorry about that miscommunication with our support. We are trying to do our best but sometimes mistakes happen.
Anyway, please try to contact our support via email (support@oshi.io), if there is any kind of issue it's always better to contact us via email than live chat.
Thanks,
Hugo - Oshi Community Manager
Credit me with 5 missing spins.
Thanks for your patience
I am still waiting reply. Waiting 4 days , 90 hours
Now this notice is added on home page
You sent that mail as I suggested and have got no reply so far?
That would be really weird. Our email support is one of the best and those guys are pretty fast and helpful. I will let them know, so they will check if there is no problem. It is possible (but really unprobable) that your mail was stopped by our professional anti-virus system that defends our servers. Would you be so kind and resend it?
5 days now
No, they received all my emails in the past from same address.
Dear Joksim,
Please refer to the private e-mail I sent you earlier today. You have now been credited 25 Free spins on House of Cards as compensation - in the meantime please do reply to that e-mail detailing everything about your bonus code and the process you went through, so that the techincal issue can be verified.
As the Operations Director of Oshi.io, I have taken matters into my own hands.
Happy Gaming Everyone, OshiHugo is always here to help and keep you company
OshiOps
