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Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: April 19, 2013, 03:52:21 PM

Thank you it's resolved

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: April 19, 2013, 02:50:36 AM

Quote from: URSAY on April 17, 2013, 09:50:49 PM Quote from: haggady on April 17, 2013, 09:46:27 PM Quote from: URSAY on April 13, 2013, 01:30:47 AM Quote from: haggady on April 12, 2013, 10:54:20 PM I'm on the 4/8 list and have been trying to stay patient. I haven't received any emails or pm's and didn't contact bitinstant through their support page, so I'm just wondering if my issue is with level 2 support or something? There's my Mt. Gox account since i never provided that before. Thanks! Zip Zap Account #334717899 (payment confirmed) Quote ID 74c415c4-ddfd-4cd8-9a37-2ed2408fc51f Event ID 6e31cb2e-df7f-4401-b1dd-2d6cec563aa5 Destination exchange MtGox Destination account M57147593X Order event log Timestamp Event ID Event type Sun Apr 7 19:35:03 2013 6e31cb2e-df7f-4401-b1dd-2d6cec563aa5 Quote for new transaction Gave your order another push. It's been a 10 day wait for me and my event log is still stuck at "Quote for new transaction". https://www.bitinstant.com/order_status/74c415c4-ddfd-4cd8-9a37-2ed2408fc51f I don't think I did anything wrong. I received this info from ZipZap. Maybe it will help in some way Merchant order ID 4cad1b9f-06fc-463c-92eb-cd532d4dc66d Customer account ID 334 717 899 Payment code 15557068 Status Paid Amount 105.00 USD Final full order amount 108.95 USD OH NO!!! I must save the baby that is getting rained on! I just gave your order a manual push. If you don't see any resolution in 24 hours let me know. Still haven't seen any updates I appreciate the pushes though

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: April 17, 2013, 09:46:27 PM

Quote from: URSAY on April 13, 2013, 01:30:47 AM Quote from: haggady on April 12, 2013, 10:54:20 PM I'm on the 4/8 list and have been trying to stay patient. I haven't received any emails or pm's and didn't contact bitinstant through their support page, so I'm just wondering if my issue is with level 2 support or something? There's my Mt. Gox account since i never provided that before. Thanks! Zip Zap Account #334717899 (payment confirmed) Quote ID 74c415c4-ddfd-4cd8-9a37-2ed2408fc51f Event ID 6e31cb2e-df7f-4401-b1dd-2d6cec563aa5 Destination exchange MtGox Destination account M57147593X Order event log Timestamp Event ID Event type Sun Apr 7 19:35:03 2013 6e31cb2e-df7f-4401-b1dd-2d6cec563aa5 Quote for new transaction Gave your order another push. It's been a 10 day wait for me and my event log is still stuck at "Quote for new transaction". https://www.bitinstant.com/order_status/74c415c4-ddfd-4cd8-9a37-2ed2408fc51f I don't think I did anything wrong. I received this info from ZipZap. Maybe it will help in some way Merchant order ID 4cad1b9f-06fc-463c-92eb-cd532d4dc66d Customer account ID 334 717 899 Payment code 15557068 Status Paid Amount 105.00 USD Final full order amount 108.95 USD

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: April 12, 2013, 10:54:20 PM

I'm on the 4/8 list and have been trying to stay patient. I haven't received any emails or pm's and didn't contact bitinstant through their support page, so I'm just wondering if my issue is with level 2 support or something? There's my Mt. Gox account since i never provided that before. Thanks! Zip Zap Account #334717899 (payment confirmed) Quote ID 74c415c4-ddfd-4cd8-9a37-2ed2408fc51f Event ID 6e31cb2e-df7f-4401-b1dd-2d6cec563aa5 Destination exchange MtGox Destination account M57147593X Order event log Timestamp Event ID Event type Sun Apr 7 19:35:03 2013 6e31cb2e-df7f-4401-b1dd-2d6cec563aa5 Quote for new transaction

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: April 11, 2013, 04:12:48 AM

Do a lot of people here have their Order Event Log stuck at "Quote for new transaction"?

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: April 10, 2013, 03:03:56 AM

Quote from: Tyraeil on April 10, 2013, 02:52:04 AM Quote from: Tyraeil on April 09, 2013, 07:57:21 PM Quote from: URSAY on April 09, 2013, 01:12:54 AM If you are on this list then I have manually pushed your order thru. You may see results soon. Your tickets will remain open and they will still be escalated regardless. iNormalize / fuue83 / chase1420 / archfiendmaster / sandyjg9 / Protagonus / aqrulesms / Cogine / Tyraeil / Droganan / damavox / haggady I'm on the 4/8 list and still haven't seen anything, even with this "manual order push" still not seeing anything.. me neither

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: April 09, 2013, 10:22:00 PM

I think it would be easier to be patient if the bitcoin price wasn't surging. If i don't receive the 0.6 bitcoin that i would have received on my transfer date, I'm still not sure if opening another support ticket would even be worth the bother

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: April 08, 2013, 10:06:23 PM

Order receipt Quote ID 74c415c4-ddfd-4cd8-9a37-2ed2408fc51f Event ID 6e31cb2e-df7f-4401-b1dd-2d6cec563aa5 Fees (inclusive) 3.99%% Amount you paid $105.0 USD Amount you will receive $100.8105 USD Destination exchange MtGox Zip Zap Account #334717899 Paid for this order yesterday and Zip Zap confirmed the payment. Haven't received any updates yet. I emailed the support team a few hours ago and haven't gotten a response either. I'm wondering how long it will takes for the funds to be available. I've used Bitinstant in the past and didn't encounter any problems

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