The last period i become very frustrated about the service of Wirex/Ecoin.
When i start using the card in the beginning it was really making my life easier. But at the moment its very very very frustrating!

Few weeks back i lost my card. I paid for express and 2 weeks later still no card.. I provided a alternative delivery adress and it was still shipped to my cardholders adress. After 2 weeks finally got my card.. Had still funds left on the old card, send a support ticket to migrate the funds from the old to the new one.. after 1 week still no response.

I tried to load my card, 200 euro dissapeared.. Again a new support ticket.. No response.
Today i loaded 50 euro and 2250 euro. The 50 euro came and guess what? The 2250 euro totally disappeared!

At the moment 2250+1000+200 "gone".

Its very frustrating because the reason im using bitcoin and a debitcard is to get my hands faster as a regular banktransfer, but now it take much longer. Im really consider to jump to another debitcard. Maybe its a idea to start with phonesupport? Normally im a loyal customer, but the service is really really bad! For the fees we all pay you guys can do better!