I simply not recommend this company to give you your bitcoins, I dont know if its a big scam or just a bad managed startup. Once you transfer your bitcoins, there is no way you have them back. I tried to purchase a plastic card but it was impossible because system keeps saying that you have one or other error, first it was that i didnt have funds, then i deposit 17 usd in bitcoins and then tried again and then was that my zip code accepts letters and spaces, i dont understand this, my zip code has only numbers but even i add letters it keeps warning and cant order my card, even a virtual card i cant order. So i tried to withdraw my 17 usd, and its practically impossible, it can only accept transfer greater than 100 usd, no way to convert my 17 usd again to bitcoin, so i think this shitty company scammed me, dont let you do the same. I fall because tesco recommendation, but i think is the same as the owner.