Why is it that when I go to the home screen at Bitinstant.com (United States) right under "Pay from" it usually says cash/walmart/cvs/albertsons, etc. but now my only options are only, Bitstamp Coupon, VouchX Coupon, MtGox Coupon, BTC-E Coupon and Dwolla.


However, when I try and say I'm from Puerto Rico it gives me a money gram/cash option, BUT when I go to the following screen it gives me this error, "500 - internal error

An internal error has occurred and the server can not handle your request. If you were attempting to perform a transaction then please contact support immediately for assistance. Technical details of the error have already been recorded by our system and will be analysed as soon as possible. We regret that for security reasons it is not possible to disclose more details on the precise details of this particular incident and we apologise for any inconvenience."



Am I the only one?

PS-Bitinstant can't spell

My first problem has been solved but I was informed that I would receive my $ at the highest rate my btc would have been. After all the fees I received 422$ which would have almost doubled to 750$ at the height of the BTC bubble. If the full value of my btc is not received I will never do business with Bitinstant again. This is your guys fault and I demand to be compensated correctly for it.



OrderID: 5e7417b6-a905-4e61-89b3-78316e8ed5d2
EventID: 4cabe030-6c29-4f76-89b7-2f479d24945e
DestAccount: M24372891X
QuoteID: 14265ea6-a30a-491a-b061-0e8a92c2b745

Are any of you useless customer service people going to address the fact that 450$ of my f$*%ing money is gone due to negligence in your services. If your service would've worked I wouldn't have had to go here for support in the first place. Why in the HELL does that email you guys sent me say SOMETHING for christ's sake, SOMETHING!! about there being a code to all the $$ being in there. No you guys nonchalantly just throw it in two spaces below the information YOU requested, now I'm out 450$ and you guys can't say ANYTHING to me? Nothing at all? I've spent way too much $$ with you guys for this shit. With customer service like this, your company will crumble.

Respond to me or I'll do whatever I've got to do to make this whole ordeal just a little bit harder for you guys.
WTF is going on with my $$?

I deposit into mtgox bank of America account?

http://www.resellerratings.com/store/BitInstant


3.1/10 for overall customer service

2.1/10 for Refund policy



.......I guess I will never see that money, and Bitinstant will never see me again, or any of my close circle of friends I have on the webz. This is completely avoidable.

Yeah! Why on earth would a coupon code go unmentioned in an email!?!? wtf man I can't believe the incompetence of this multi-million dollar company. There has to be some kind of compensation!

Fuck bitinstant, I've got receipts and documentation of everything, now because your transaction didn't go through and I had to come to a support forum 440$ that I worked for is gone? This cannot be legal! I want a direct answer from one of you support guys!

now my coupon can't be used. Wtf...what now?

?

Okay, well here goes nothing, I guess you have to write a paragraph and have proper grammar to get a response. I've responded say 4 or 5 times now and the only response I got told me to, "read the comment 4 entries up to get your answer" but it still failed to answer my question at all. So here I am, on my computer from home no longer wasting work hours to try and resolve this issue.

I HAVE WASTED AT LEAST 4 WORK HOURS TRYING TO RESOLVE THIS ISSUE!

I sent 443.95$ Friday 04/05 @ 5:19pm EST to my MtGox Acct#M24372891X thru Zip Zap using their account # they gave to me which was, 677 337 065. Immediately I knew something was wrong because I have never looked at my acct and the $ wasn't there instantly. Here I am 5 days later and I have yet to see anything. Zip Zap tells me the $ is in bitinstant's hand, and you guys haven't responded to any of my voicemails or multiple emails. Now the BTC rate is double and so I'm out double the money? I've spent at least 10k using you guys to get my BTC's and due only to your lack of customer service I probably won't be back, whether my $$ is returned or not. Regardless this needs to be handled ASAP with the amount of BTC that I was looking to purchase on 04/05/2013 @ 5:20pm EST. If someone on your support teams sees  my post and puts me on some kind of list or anything PLEASE let me know, I've got a weeks worth of pay just sitting in your bank account, the least you could do is just tell me what's going on with what is mine.

I understand this isn't a result of the people responding to my words, so I apologize to you, but you understand all of our situations.

Thank you,
J



OrderID: bea9620e-f1e3-45ed-9dca-9548dc07a29a
EventID: e6d8e6af-f43b-442b-a11b-8e51d007a5ff
DestAccount: M24372891X
QuoteID: 7a23c122-becc-499b-934b-23e0a3bbd581
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365197050.8
APIResponse: MTGOX-USD-WJ4PA-483H3-C6RM7-9723D
FundsSent: $422.444 USD

When will my issue be resolved?

My $$ is missing, this is my second post...443.95 up in the air, if I don't get the difference in btc rate our business is done once this resolved.

OrderID: bea9620e-f1e3-45ed-9dca-9548dc07a29a
EventID: e6d8e6af-f43b-442b-a11b-8e51d007a5ff
DestAccount: M24372891X
QuoteID: 7a23c122-becc-499b-934b-23e0a3bbd581

I did a transaction for 443.95 on 04/05 @ 5:19pm EST to the acct#677337065 and I am yet to receive anything, I'm pissed about the oss in just bitcoin price...you guys could at least send me an email or something for Christ's sake I've spend over 10k a year thru you guys....