Trying to check my order in the amount of 496.00 USD

I received the confirmation email from Zip Zap that the order was successful but i have not yet been credited the Bitcoins to My Personal Wallet. Please Advise.

The quote ID is af3dcc0d-5d38-42ac-911c-912132050203

Upon checking the Order the status is MTGOX order loading. This does not make sense to me because the order was to a bit-coin wallet address not to MT Gox.

I have used this service multiple times and not had any problems, had funds within 1 hour or less this is the first time I've encountered any trouble. I have not gotten a response during regular hours please respond.