How to get your DASH back?
Wait 5-7 days, while they pretend they have "trouble", they don't know your refund address even if they have it.

They sell your DASH for price on 22th March and give you rate for 15th March.

And they will purchase lots of whisky with money they've stole from you.

If you wouldn't publish your conversations, they would keep your ETH for several days, sell it for 5 BTC and send you 3 BTC.

That was their original intent. They are holding my Bitcoins for 11 days now, pretending they didn't know address to refund, even if you can't make order without pasting refund address.

Several people I know had their funds "halted" for 5-7 days lately.

What Shapeshift does is take (mostly) Bitcoins deposits, purchase altcoins growing in value - ETH,XMR,DASH ...
If the value goes up, they will claimed the transaction failed. And return you Bitcoins (they sell part of those altcoins after couple of days to cover refunds).
If the value goes down, they will carry on, send you altcoins with current value, claiming the order did accidentally fail at original order date. Or claim the deposit did end in mempool.


If you make for example 11 XMR order, the moment the deposit transaction appear on network (unconfirmed), you will see "11 XMR" order on their web.
Then they pull your finger for several days. Cashout altcoins purchased by buyers Bitcoins and send the amount at original price to buyer.

I think SHAPESHIFT should go to SCAM list. Their intent is obvious. They are scamming tons of people for lots of money as popular altcoins are on huge upswing now.