I received my altcoin balance now. Thanks C-cex

I have not traded from many months on c-cex, i was only holding my some coins like Burst over there, i have not traded in bitcoin or darkcoin or any, but when i try to withdraw i mean try to send my burst coin or other to my other address they are not showing any withdraw option, and not any option to contact them.
When i have not traded anything with hacker why i am the victim, let me send my coins to different address, i am not withdrawing bitcoin