Maybe jack or someone here can help me out, I sent some mgo from liqui.io to allcoin, somehow the allcoin address I was given for mgo deposits was the same as my ethereum address. Long story short it sent them to that address and they are visible on etherscan. Am I correct that it shouldn't be a problem for allcoin to move them to the appropriate address and credit to my account? I'm spoken with their customer service but they must be out on weekends as I havnt received a response since yesterday, they had asked for a screenshot of the transfer, which I sent, but now nothing. Are they a reliable exchange?
I don't know exactly how they set up the deposits on their exchange, but yes they should be able to send your tokens if necessary. I haven't heard any reports of Allcoin losing coins (unless coins are sent to wrong addresses, like investors sending golem to ethereum addresses on allcoin. But that kind of instance is possible on any exchange, not just allcoin).
So I'm correct in thinking they should have no problem crediting me the mobilego, as they definitely recieved it?