I don`t think they are scammers. It seems to be a big professional project. BUT, they really have way too long payout process. As I understand, they say that this is necessary as they manually check every transaction. This is not going to work for them in long term. I made one claim 2 weeks ago and it took 4 days to receieve it in my wallet. If they don`t do something about it soon, this service is doomed to fail.
Your one of the lucky ones, I claimed 9 or 10 days ago and nothing. There "24/7" support is non existence, and at this point I don't know what else to do to get what i'm owed.This kind of messages worry me. I am going to wait a few days to see whether epay staff going to take some actions or not. If they don`t, I have a faucet list with a few sites that only pays to epay which I will be removing and only focus on Faucethub.