5 days later - no credit to the account details i left and zero response from the support email address.
A warning for you all - i was desperate and unusually for me - did no research.
Positive outcomes for btcxchanger.com would be welcome - but given i've since found several forum and other BTC related sites all created a few months back with that name but no activity - i assume the worst.

PS: thx for the ppl that PM'd me .