I Still see the transaction as pending 281331227869446b9ac5b101cb77f252 for 2 days plz confirm the transaction as the my btc balance did not change.
My wirex email: wacmil2@gmail.com
my ticket number 242542

Hi i complained a lot about your company after the e-coin to wirex upgrade with these unbelievably high rate to exchange. Now I had plastic card that i was using. you stop supporting it. You make new virtual card with the same currency. then transfer the balance to it. But i received my plastic visa card and I want my balance back then i see i have to get screwed with rate exchange eur to btc then btc to eur because you dont have direct transfer without getting screwed via btc/fiat rates=>  which could go to 10 percent and more. Is this a way to treat me as customer. I asked to delete that virtual card that you made and give me my balance with the news plastic card i received. Why  should I pay for a decision to change cards ? this is my ticket (171923) plz solve this issue

@konkee totally agree. Dont know how they felt that they are going to get away with it

You are right buddy he want to correct the vocabulary fees or rates does not matter. All I know is I have to pay like 7 prct of the real price of btc.
Nettler is 1 prct some wallets gives 0.5 prct BUT 7 to 6 prct I just could not bare it.

There is no newbie thing, Plz speak with respect. Everything is clear. There is no loading  card option in wirexapp website => which was on e-coin website. Exchange currencies is the new thing in wirexapp and as I am writing this reply is usd <=> btc => 1BTC = 1093.29   and we have 1 USD = 0.000792 BTC in wiresxapp exchange currecies feature. while I am replying, in coindesk the 1 btc = 1179 usd  and 1 USD =  0.000849 BTC which means 7.7 prct for BTC to usd And 6.8 prct for USD to BTC additionnal rates compared the real price in coindesk
This some big feees. which will cost you many customers including me. With e-coin I had no fees like these. I am not talking about buying btc. I have btc I want to load my cards and you are telling me this is like e-coin .....

I have been a customer dude dont load your credit card with this company their fees after their upgrade is to 7 prct. Move all your money to another wallet. I ask their support if it is a glitch or they are seriously charging 7 prct to make btc => usd or usd => btc. No response I will update you guys on their response.