Hello, there are some news about my issue. The support told me that their developers checked if emails were sent to my email address and they said yes. I just called my email provider and they told me that I never received an email that day from wirex, neither that I received my bitcoins nor an email that I want so send my bitcoins to somebody which I would have to confirm. If I don't get my bitcoins refunded by wirex till the end of the month my lawyer is going to handle that case with them, as this really looks like fraud and theft to me.

Hey guys, I also have an "awesome" experience with wirex and their so called "support". I bought 4.75 Bitcoins and wanted them transfered to my wirex wallet. Yesterday I opened my wallet and saw that I received them. But I didn't get any email notification or any other information about that. About 45min later I saw that there was a transaction from my wallet to an address I never heard off. All my 4.75 btc were gone. Again no email or any other notification. Also I have Touch ID and a PIN and my mobilephone was all the time in my pocket, so that there is no way possible that I could have sent these Bitcoins to anyone. Furthermore my Bitcoin address is all of a sudden totally different to the one I got when I installed the app. I have got screenshots of both. Don't know if this happend before or after the transactions, but it doesn't matter, normally it shouldn't happen at all. Maybe it is because of their new version 2.0, but I don't know. I contacted the support and didn't get any help yet. I'm totally pissed off and thinking about contacting my lawyer as this is about more than 5500€! I will keep you updated