So recently, I withdraw my burst coins from poloniex to bitsler. My transaction got marked as completed in poloniex but not even 1 burst coin came to my bitsler account. I checked the withdraw address, but nothing is wrong with it. Then checked the tx id poloniex gave me. The tx id given by poloniex is unrecognized search pattern in burstcoin.biz . Is there a chance that I can have my coins back ?
Can you provide screenshots of the withdrawal page, and the txid that poloniex supposedly completely? That would be extremely helpful, thanks.
Right now you can only contact their support and hope that they are kind enough to pay you the amount back. It's definitely not the first time that they submitted a false txid to their users, either. I believe there were problems with Ethereum, and other altcoins.
There is definitely a chance, albeit you'll probably be waiting for months until you receive a response out the blue. I suggest that you move to using bittrex/shapeshift instead of poloniex from now on.
So, are you saying that my transaction will not be addressed by poloniex and it will also has a mere chance of being noticed by the support. Does it mean that my burst is now gone to ashes?
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