A week has passed with NO resolution.

Apparently it seems you can just take the money, ignore the customer and just say the ID is fake.  BUT since I know it is not I am more than happy to take this further!  I will be all over your facebook, all over your twitter.  I will NOT be bullied, ignored and a victim!

Dear Wirexapp,

I appreciate your response BUT the response I have had has not been satisfactory.  With the fact I have been accused of falsifying records and that I "might" get my money back.  I have all my documents and ID and can do a selfie ID if required!

In the event that the "might" turns into a no could someone please offer legal advice or governing bodies I should approach.

Wirex Support, perhaps you should advise your members NOT to use your cards until the bank has verified the account to prevent money money being "taken" inappropriately.

I hope a response comes soon.

Hello there,

I appreciate the Wirex team asking people to keep emotion out of their messages and stick to facts.  However,  this is difficult when you have £485.91in your account and get an email containing the following:

"We would like to inform you that we had permanently blocked the following accounts due to document provided for the identity verification process proved that documents are morphed hence we block this users account
We regret about such inconveniences however we remind you that no exceptions could be made as this is a matter of compliance.
We appreciate your understanding,"

I feel physically sick and have been reduced to tears with this information. The support ticket ID is "90196".  My account is successfully verified with wirexapp.  I can supply numerous documents to prove who I am.  This is unfair and I really need help as it is a huge loss to me and something which is causing a large amount of stress to my family and I.

Please help urgently.

Gemma.