I have had my account since 2013

Here was my last email to them:

On 12/27/2013, At 10:35, I deposited .9992 BTC into my account. I provided screenshots from my local bitcoin.com account to show when it was transferred and the amount.

I have now given you the information on my deposits, my passport, and a utility bill, and you are emailing me on the account that I have registered with BTC-E. This is clearly my account.

Please allow me to access my account.

(I also included a screenshot showing the outgoing transfer from my localbitcoins.com)

So, I've read a couple other posts about people having their BTC-E account suspended due to inactivity.

"BTC-E Support" asked me for what appears to be the usual.

1. Copy of my passport.
2. Copy of utility bill.
3. Screenshots detailing deposits.

I have provided all, however they state that I did not provide detail on deposits (I did),

They are emailing me on the account I registered with them, even.

Has anyone ever had any luck with this? Or are my coins now just gone?