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Update: I've alerted support to all ticket numbers posted or sent by DM since my last post, except for verification tickets and tickets that are already at the highest priority.
I'm very sorry, but due the volume of requests about verification tickets we are no longer able escalate these tickets (escalation was not helping much anyway for these tickets). The verification team is working very hard to process accounts as soon as possible in the order they are received. Unfortunately, due to a long queue of accounts waiting to get verified, it may take two weeks or longer. We are doing everything we can to speed this up, including hiring more staff, but the long wait time for account verification is likely to continue for some time.
I'm very sorry, but due the volume of requests about verification tickets we are no longer able escalate these tickets (escalation was not helping much anyway for these tickets). The verification team is working very hard to process accounts as soon as possible in the order they are received. Unfortunately, due to a long queue of accounts waiting to get verified, it may take two weeks or longer. We are doing everything we can to speed this up, including hiring more staff, but the long wait time for account verification is likely to continue for some time.
It would be very helpful if Kraken updated its stated waiting time on their site then.
2 weeks is extremely steep in my opinion, especially when the stated time says minutes to 48h.
I'm glad for their success, but communication upfront about something that gets in my way of filing orders I base on something as volatile as current coin performance would be greatly appreciated.
I've missed my last Ripple price alerts and couldn't buy then, was a shame but such is life.
To leave users hoping for a 48h time window, or even bare minutes strikes me as careless website maintenance.
