I seem to run into an issue accessing my account and it is showing my account is temporarily disabled due to to many login attempts. I contacted customer support and was issued ticket #244594. I recently activated the two-factor authorization login and my password does not seem to be work. I attempted to reset my password but I am having trouble decryption the email that was sent for the reset. The response I received makes me wonder if the problem i am having was understood correctly. Is there currently an issue with the 2 step verification? How do I get my account re-enabled?

Thanks
M