It was fine until I tried to Withdraw some USD. I paid $50 to withdraw a few $000's. 1 day later the status changed to 'Bank Transfer Completed'. Ok, great. I log into my bank account and no sign of the money and no pending transactions!
I opened a chat support call (that was good to see) and was told it takes upto......20 banking days...20 banking days ladies and gentlemen!
Here's the transcript:
longCrypto
How do I view the full details of a Bank Transfer/Withdrawl?
Chat started
David joined the chat
longCrypto
Hi
David
please be informed that you cannot view the mentioned details
Our Development team regularly checks the support forums for new ideas and suggestions from our community. If you have a feature suggestion - please post it here:
https://support.cex.io/hc/communities/public/topics/200082417-Feature-RequestslongCrypto
What? Seriously!
Why is that?
David
your withdrawal was completed from our side, funds were sent
longCrypto
Well my withdrawl says 'Bank Transfer Completed' but my receiving bank says their are no pending transactions, so what is the status of my transfer?
David
it might take up to 20 banking (working) days
longCrypto
So where is the money during these 20 banking days if you do not have it?
David
funds are being transferred to your account
you do not have to worry, it is impossible to lose the track of your funds, in modern banking system
longCrypto
David, you haven't answered my question. Do you have my money and if not, who does?
David
your funds were sent to your bank account
let me make an analogy for you
we've sent you a letter, but you still have not received it, basically it's "on the way"
if you want, we can escalate your request to our finance department, so they can provide you with the transaction details
longCrypto
I work in finance so I know it is always actually held by some entity. It is never 'on the road' or something similar. The moment it debits one account it credits another. So yes, please do escalate it so I can be informed of it's where abouts and the route it is going to take over the next 20 days. Thanks
20 banking days even.
David
We have escalated your request to our finance team and you will be contacted with a resolution as soon as possible.
Thank you for your patience in advance.
longCrypto
David, thanks for that. Do those 'transaction details' include where my money is? What payment bank current has my money and/or is dealing with the payment?
This message never got through, the chat tool just said '...Reconnecting' i.e. David had already disconnected.
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