Hi Gigatux, nice work, just had my first successful trade and will do more. I agree with other posters that more information and more detail in the help and support sections is needed. I transacted using Barclays PingIt and it worked well, but there is no description of the PingIt process in the help. My first attempt to use PingIt failed because the seller failed to include his mobile number - your seller interface should be checking that sort of thing so that simple mistakes can't happen. For me, PingIt is preferable to UK Bank transfers because with my bank (NatWest) I would have to setup a new payee each time there was a new seller whereas with PingIt I can just add a mobile phone number to my contacts book. Keep up the good work.

I sent USD via wire transfer to my verified MtGox account on 19th December and they still have not arrived on 3rd January. I have had my account since April 2013 and I have bought BTC with USD before and transferred them successfully to cold storage. I have raised several support tickets with MtGox, but none of them has been answered. The amount of money is substantial - several thousand dollars. I have confirmed with my bank that the transfer did indeed take place. The bank sent me a copy of the SWIFT message which I uploaded to the MtGox support ticket so they have all the details of the transfer. Needless to say, this is extremely disappointing and shocking service from MtGox. I see from the Service board that many people are having problems with withdrawals - I didn't mind the prospect of waiting a long time to withdraw BTC. But I really wasn't expecting such long delays in depositing. This post is a warning to others and if anyone has positive suggestions for how I can get in touch with MtGox apart from daily support tickets, I'd be grateful to know.