Here is my whole discussion with freewallet and changelly.
Freewallet in app chat:
Changelly emails:
I wanted to launch a smart transaction, but it was stuck  and they still have not recovered my ~0,12 bitcoin for more than two months.
I was patient and understanding, because i know their is a lot of issues with blockchain transactions and it is in their terms of use:
"The time frame for retrieving specific transactions is set at Freewallet's discretion; However, refunds will be processed within 60 days upon submitting your request for them."
But now I really need my money.

If anyone can help me then my ethereum and bitcoin cold storage addresses read below:
Ethereum: 0x00F86aec28a46F4366C2803805dF5c86ECA5347D
Bitcoin: 1H4efiGqtvTSbfUt3vYUpxHiPcwZ8euNF