Hey Guys,

I withdrew NEM from my Poloniex account into my NEM wallet but it never arrived. It shows as "Complete: Error" in the Poloniex withdrawal history. So the NEM is neither in my Poloniex account or in my NEM wallet and appears to have been sent but with error. I checked and the wallet address I specified is absolutely correct.

To make matters worse, about 5 days ago I opened a ticket on Poloniex to ask assistance with this issue but they never responded.

Anything I can do? Any advise would be greatly appreciated.

Thanks,