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1  Economy / Exchanges / Coinbase is restricted to cell phone users only. on: August 11, 2017, 07:16:49 PM
This is the email chain from support@coinbase.com to me. I formatted the document and removed some of the automated text for readability. The original question is at the bottom of this post and the newer messages are posted above it:

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AUG 11, 2017  |  09:38AM PDT
Henry replied:
Quote
Hi there,

I’m afraid without the ability to receive text messages you will be unable to verify your phone number with Coinbase.

Landlines are simply not supported.

Sorry to disappoint.

AUG 10, 2017  |  04:10PM PDT
Gen replied:
Quote
Hi there,

Thanks for reaching out. Having investigated the issue, I am working with a specialist to address it properly. We will follow-up with you as soon as we have an update.

Thank you for your patience.

AUG 10, 2017  |  02:29PM PDT
I replied:
Quote
i can verify my landline phone with these third party services? the
trouble im having is the authy extension for google chrome is saying
the codes im entering are invalid:

the 2FA token appears in the authy extension when i add my phone
number to the "verify my phone" dialog in the security tab on
coinbases website. when i do this the coinbase dialog says the codes
the token is providing are invalid. my system clock is confirmed
synchronized to the UTC and i am entering the codes correctly before
they expire.

AUG 10, 2017  |  01:50PM PDT
Gen replied:
Quote
Hi there,

If you do not have a smartphone, there are other apps that can be used on a computer that use the same protocol and provide similar security to Google Authenticator.

Some example applications* that use the same protocol and display the same types of codes include:

    https://1password.com/
    https://winauth.com/download/

These applications can be activated and used with Coinbase instead of Google Authenticator by following the same procedures. Just use the code generated in the app you choose anywhere you are asked for an authenticator app code!

I hope that helps!

Thank you for contacting Coinbase Support!

*References to third party services are provided for your information and convenience, and should not be considered advice or endorsement by Coinbase.

AUG 10, 2017  |  12:24PM PDT
I replied:
Quote
i still do not understand. can you please send me a super simple clear
answer? i do not have a cell phone and am not going to buy one. i do
have a landline phone and a computer. is it possible for me to
buy/sell bitcoins on coinbase.com without a cell phone? thanks

AUG 09, 2017  |  04:20PM PDT
Gen replied:
Quote
Hi there,

Thank you for contacting us about this, and my apologies for the trouble.

For security reasons, we’re no longer able to support 2-factor verification codes via voice call. If you’re using a landline, or your phone does not have SMS capabilities, please perform a phone number change to use a number capable of receiving SMS messages instead. To do this, please follow these instructions:

    Login normally to your Coinbase account with your username and password.
    Once you have logged in successfully with your login credentials, click on the link “Code not working?”
    Click on “I no longer own the phone number ending in +1 xxx xxx 1234” (as an example)
    You will be prompted to start an Account Recovery process for your security codes.

Please note that this process may take 48-72 hours to complete. This process will only work if you are using SMS for your security codes – not an app.

You will receive a confirmation that the process has been completed. Then you will start receiving your codes on your new phone. If you do not receive your codes on your new phone, or have any issues, please let us know.

Thank you for using Coinbase.

AUG 09, 2017  |  03:47PM PDT
I replied:
Quote
im still having this problem

AUG 09, 2017  |  07:13PM PDT
Josie replied:
Quote
This is an automated message. As we experience rapid growth, we are also experiencing a high volume of support requests and we regret not being able to answer your inquiry in a reasonable amount of time.

If your issue has been resolved:
Please disregard this message.

If your issue has not been resolved:

    Visit our Support Center for solutions to most problems
        ID verification
        2-Step verification
        How long does a buy take?
        Change country or state
        Sell or cash out
        Card verification
        Account limits
    If you require further assistance, please reply to this message with a note detailing the specifics of the issue you are experiencing.

Thank you for your patience as we grow with the digital currency community.

JUL 29, 2017  |  02:39AM PDT
Coinbase Support replied:
Quote
Thank you again for submitting your request to Coinbase. Our support agents are still hard at work getting to your case. In the meantime, this automated message may contain some useful information regarding your inquiry.

It looks like you may be writing in about accessing your account with a landline.

For security reasons, we’re no longer able to support 2-factor verification codes via voice call. You can read more about alternative options here

Found what you were looking for? Please visit this link to close your support request (you may need to use this link to log in first)

Otherwise if this information does not apply to you, we thank you for your patience, and look forward to assisting you as soon as possible.

JUL 29, 2017  |  02:26AM PDT
Original message
I wrote:
Quote
Is it possible to verify my landline phone to use on coinbase.com? I cant find a clear answer online. i have tried to use google chrome and the authy app for google chrome but it keeps telling the code is invalid.

bottom line: is coinbase.com restricted to cell phone users only?
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