I used Bitconnect as a trading platform and have incorrectly transferred bitcoins over to bitcoin cash wallet.

More specifically, i used coinjar to deposit CASH over to 'bitcoin cash' wallet - hence my confusion. I know, i should've done my reading before this.

I noticed the cash transaction transferred/ converted itself into bitcoins before it was sent to the bitcoin cash wallet.

I have read about private key recoveries etc. and some trading platforms have been helpful enough to assist its members to recover their bitcoins.

Have sent a ticket to Bitconnect, a week later and no response.

Does anyone know what other methods i can use in order to recover them? They're not showing up in my bitcoin wallet nor my bitcoin cash wallet.. basically the money is out of coinjar and into no where.