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I think cryptonator scammed me cause I still have no access to my purchased XRP at litebit.eu. I purchased ripples at litebit.eu and sent them to my ripple deposit address mentioned in my cryptonator account. But they never appear.
14 December : I send 20 ripple to activate my ripple address which is needed to have an active account.
15 December: I bought around 12 o’clock in the morning 754.xx XRP at litebit.eu and sent them to my ripple address.
15 December: Because I did not receive the XRP in the evening I send an email and asked about the 20 XRP and the 754 XRP I bought. I get almost immediate answer but only at my 20 XRP question. They said “ The Ripple network requires 20 XRP to be on any active address hold as a reserve https://ripple.com/build/reserves/ . This amount does not go anywhere and permanently deposited on your address so it remains active, it is not reflected on your Cryptonator balance. Basically this is just a one-time payment for creating an active Ripple address. “ *the Ripple block explorer do count the 20 to my balance, so why they say its a payment??*
16 December: Still no purchased Ripple and still no answer on the question why the XRP still not in my account. So I send a reply on the answer of yesterday. Till now NO ANSWER.
19 December: I thought, they won’t answer my question anymore so I send a new mail to the support.
Then I received the auto-message “===========SUPPORT IS OVERLOADED WITH REQUESTS. FIRST RESPONSE TIME 48-72 HOURS=============”
It is 48 hours after my second mail and 6 days after my first mail. No Ripples and no answer on my question.
I enclosed some proof for my accusation.
https://bithomp.com/explorer/rNWjXdusAV8e1Dg49WJM6RZWmYA9XiKhwJ
I still have no access to my purchased XRP because they are still not in my cryptonator account.
I already cleared my balances to other wallets, so my question in second mail about the changed doge to XRP is solved
.*sorry for my bad English*
Today I received my coins!
