Hi can someone please advice me i need some urgent help, i'm new to the cryto world, and i brought a nano s cold storage wallet then i brought some btc and tried to exchange it for 1 full litecoin on shapeshift, i supplied all the correct refund addreses etc and when i submitted it i used a 61sat/byte fee from my nano to make the transaction, i used the bitcoin fee chart as a time estimate it would take to go through and was saying 35-1080min which long surpassed this period at around 3 days in waiting, i checked the blockchain and the transaction to the shapeshift address they gave me was laying unconfirrmed with no confirmations, so i heard i could rebroadcast it too the miners and also use the ViaBtc tranaction accellerator, so i did this and since doing that there has been 69 confirmations and the shapeshift address i sent the payment to, looks like as spent my btc to another address on the blockchain!! I've had no refund or Ltc back in return its been 5 days now, i opened a support ticked with them and they have stopped replying back to me, is this normal that the SS address i sent the payment too as forwarded it on to another address where it lies unspent? i have all the screenshots etc and proof of payment, this is the id number i have from SS https://shapeshift.io/#/status/bbe1b6a6-0440-4b64-af28-4830bcb2dc85

and here is the txid e064779456e50afe73e165fe05c05b4a1434daea2463a1e5a8be5ace1de7fff1

My ShapeShift support id-#134114