Let me just say that the guys from bitcoin.com were less than helpful so far, hence me searching for ideas here. Thanks in advance.

In a nutshell, I have the bitcoin.com app on my PC (v3.5.6). It is not updating anymore, apparently the Windows version has been discontinued. However it shows the wallet id, name, BTC.
I've installed the bitcoin.com android app and followed the import wallet procedure. Importing from passphrase or the QR scan, both failed. What happens is that the app reports the wallet as being imported, BUT it is basically another wallet - different ID, no BTC, different name etc.

I was thinking about a virus maybe, that might have drained my PC wallet. But it doesn't make much sense because the importing it to android has different ID. The IDs should be the same, don't they?

What I've tried was to scan for missing transactions, reinstall the app, restart the phone, basically anything I could think of or was suggested by the bitcoin.com operators. Nothing worked.

Any ideas?