Hello comunity!
I`m a little bit disperate about my coinbene account!!
almost 3 weeks ago i vd lost all my Google 2f-A when my shitty iphone deleted his application cookies..
after that, i vd started to write e-mails to support centers...i vd talked with them and helped me unbind my 2F-A and bind it back again after i vd logged in..
but support@coinbene.com did nt respond to my e-mails at all for 4-5 day

i vd composed another e-mail after 4-5 dayz to support@coinbene.com and they responded shortly with 2 mails 

one of them was from a guy "Mark" with the e-mail addres: support2@coinbene.com , that told me:

" i am sorry for our delayying reply. could u tell me ur coinbene account and use ur registed email to resend an email to support@coinbene.com please?
after we check the issue and will help to solve the issue.

thanks
Mark
support2@coinbene.com "

and the second one was from support@coinbene.com and was writed with blue font and said:

" Dear customer,

If you want to reset your 2FA, please finish the following step:

Send email to support1@xatom.io via your register email, our IT staff will close your 2FA until 10:00 AM GMT+8

My suggestion: please bind your google auth by typing the code instead of scan the QR.

Thanks,
Your Susan,

CoinBene Official Support Group
A Secure and Trustworthy Crypto Assets Exchange.
安全、稳定、可信赖的全球顶级数字资产交易平台
www.coinbene.com  "

Why I am so scared it`s because of those 2 e-mails addresses  support2@coinbene.com  support1@xatom.io  that made me think that they have been scammed
First i vd send to support@coinbene.com an e-mail regarding that guy "Mark" who wrote me from support1@coinbene.com...and how i m affraid it s a scammer that intercepted our electonic coresponding...they replyed fast telling me that Mark it`s there official stuff and bla bla bla, i ll paste the e-mail above:

" Dear customer,

Mark is our official staff.

If you want to reset your 2FA, please finish the following step:

Send email to support1@xatom.io via your register email, our IT staff will close your 2FA until 10:00 AM GMT+8

My suggestion: please bind your google auth by typing the code instead of scan the QR.


Thanks,
Your Susan, "

Anyhow...after i was scared about this...i tryed to reach he support service in other ways...i saw they have a telegram channel...i got there in also...started to talk with a lot of dudes that said they were admins and i have to send them some eth or btc to help me =)))))) I don t know who can i trust...if anybody has what to do with their ETH address, i ll posted here https://www.etherchain.org/account/2cdf611aF8cf6C6a79105daE3B4565aF906Ff9cA they got more than 2 eth from scamming i belive...

I vd sended e-mails again like they told me...from and with my e-mail addres...they did nt responded to me...

RIGHT NOW I`M IN THE SHITTY POSITION THAT I DON T KNOW WHAT TO DO NEXT AND WHO TO TRUST...I CAN`T BELIVE HOW MUCH SCAMMERS IN THIS CRYPTO WORLD.... 

IF ANYBODY GOES THRU THIS OR HEARD ABOUT THIS PLEASE HELP ME A BIT...

i vd recently had a problem when my phone deleted all aplications cookies and also the ones of Google Authentificator where i keep my 2f-a...
i started to reach every exchange`s support`s center by e-mail...i vd unbided two of my 2fa
but from coinbene support did nt get any e-mails...
after 4-5 days i wrote again to coinbene support at support@coinbene.com, they replied fast but with 2 mails :|
one of them was sent from support2@coinbene.com by a guy named "Mark" who said me to wrote an mail from the e-mail adress that i use to log in on coinbene account,with my e-mail adress wrote in the e-mail also :|
the second mail was sent from support@coinbene.com and looked more professional but also made me suspicious because they said me to wrote an e-mail to support1@xatom.io from the e-mail adress that i m loging in to coinbene account..

have my e-mails to support@coinbene.com got intercepted somehow from some scammers?
somebody tried to unbind the google 2f-a at coinbene and got mails from the same adresses? or those are scammers who try to pish me??

please help me guyz...whoever knows... much love <3