Apparently my impatience and vulgar tone towards the customer support complicated things, i apologize about that.
UPDATE - bitcasino.io answered - read edit4 - final result pending but good track https://prnt.sc/kyofhj[b]SOLVED TO MY ADVANTAGE, NO ISSUES LEFT AT THIS MOMENT, FUNDS CREDITED
[/b]BELOW IS THE ORIGINAL STORY - all issues are resolved nowMy own story about this casino: I created an account a while back but never deposited. A week ago while i was in a hospital for a serious issue i had some spare time between treatments so i browsed my email accounts and even opened emails i wouldn't otherwise. One was a promo email by bitcasino.io stating i have the option ot receive a no deposit bonus, if i complete the bonus on the defined games which wehre slots i can use the remaining fund per free will.
So, since its very boring the hospital i thought, well, nothing to lose, why not - gets the time done here.
So i did play on one of their slots and cleared the bonus after a while running the spins in auto mode. i ended up with roughly 60$ cleared bonus. As i had some other things todo i bought lottery tickets with these free funds. Some powerball, megamillions, euromillions and eurojackpot tickets, i enjoyed buying suc ha large amount of tickets and waited eagerly for the first lottery to hit my number, and it did - no jackpot but the euromillions scored a few numbers which would have resulted in a neat little win of a few hundred bucks.
A day later the money was not credited to my account so i was setup, at this point i really thought it a honest casino but got suspicious. The first thing i recognized, the never sent confirmation emails, nor did they provide the lottery ticket numbers on the page with the tickets held.
I emailed them to ask if that is a coincidence, - they told me to wait for a customer representative to contact me. so the weekend pasts and no contact still, no credit. At this point i started some due diligence just to see they are a groups who is very organized to advertise using "review" sites and other media channels, always with the impression customers made the reviews.
As i always do when it comes to money i made screenshots and videos all the way, so here are some for your evidence - today the tickets entirely disappeared of my account.
I don't expect to receive justice, but i hope to seed awareness on a scale that these criminals are out of business, if they apply these tricks on my, operate under a shady company construction they will have no shame to take your deposits.
Scams like this hurt bitcoin and crypto so much they're party responsible bitcoin doesn't make it mainstream and was faded from 20k. I will do some lobby works within my abilities to cease these scams once and for all.
the tickets
https://prnt.sc/kyjcp8https://prnt.sc/kyjdf2https://prnt.sc/kyjdjfhttps://prnt.sc/kyjcp8https://prnt.sc/kyjcfrhttps://prnt.sc/kyjc19
Account today, all tickets deleted
https://prnt.sc/kyjgnqEDIT1: they already started to tidy up comments i left on their controlled review sites
https://prnt.sc/kyjtbz - they try hard to fulfill every aspect of organized crime.EDIT2: I have notified the lottery operators about the misconduct, they are hopefully interested to be not associated with this alledgly criminal group.
EDIT3: I have also informed the Gouverneur of curacao about the matter.
EDIT4: email screenshot:
https://prnt.sc/kyofhj
To my surprise i was contacted by bitcasino.io about an hour ago 25.9.18 ~ 9pm gmt with the following message:Hi Marian,
You reported an issue with Lottery games including US Powerball, Euro Jackpot, Euro Millions, US Mega Millions. We have escalated the issues with the tickets you purchased to the lottery provider in order to ensure that for any winning tickets, you will be credited the equivalent payout as per the drawing rules.
Unfortunately such issues may take up to 72 hours for additional information or resolution regarding such queries.
We understand however that this is very concerning for you as a player, as there is a lack of information regarding what is currently occurring, and why you are currently unable to see your ticket history correctly in the mentioned lotteries.
To show our sincerest apologies for the manner in which this situation has been handled, we have credited your account balance with μɃ 10,000, with no additional restrictions or wagering requirements on the funds.
We are actively discussing with our partners to ensure such issues will be resolved and to prevent further concerns regarding transparency and fairness of the games offered by Bitcasino.
We understand that this ordeal has been very upsetting for you, and while we are concerned by the comments posted on sources such as Bitcointalk and Reddit, we take the criticism and feedback very seriously and want to ensure we have no intention of wrongdoing in regards to the services we offer. We hope that this message from our part will help to reconsider how you see Bitcasino handling this circumstance in your situation
Sincerest Wishes,
Thomas
Bitcasino Support Supervisor
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