Hi everyone,
This is a diary of how cryptsy stole me and about how THEY take care of their customers and I'm not a shy trader ... Several BTC volume a month. (under 5).
It's a long thread because it's complete.
Resumed as much as I can here: https://bitcointalk.org/index.php?topic=574998.msg6483675#msg64836751st: I explain how the problem began. It was during the 'system update'
2nd: My discutions with cryptsy support in trollbox, support chat, and ticket messages.
This part 2 is quite long but I highlited the conversations from the troll box, to resume they just tune out, turn a deaf ear. And the support: same thing.
3rd: Strange things related to my situation.
POINT 1
The story begins with a double amount of blackcoin. Withdrawed to mintpal and confirmed. So I had a negative balance on BC.
Then I canceled pending orders of diamonds, not refund. Then some minutes later, canceled orders were refund, then the amount grew up from 140 to 1400-2500 step by step. I wanted to withdraw it but that didn't work because my BC balance was negative. I bought 209 BC to get it back at 0 then withdrawed DMD. DMD balance still grew up, I initiated a second withdawal of DMD and 2 of BTC. Balance keep growing up, I sell these, about 440.
Then my BTC balance turned insane, just like HBN after canceling pending orders but I didn't took care of HBN. My real BTC balance displaid again so I made the 2 withdrawals I talked above. Except BC every withdrawal is canceled after trades paused. During the insane balances I bought 1700 PHS at 27K-28K satoshis, then the balances stopped to turn insane and trading have been paused. Now my balances are:
- 598 DMD
- 0.25 BTC
estimated portfolio - 0.06 BTC, it was + 0.06 some hours ago but PHS price was droped
I would pay the negative balances, because I own DMDs and can cover the BTC negative balance BUT they hold a 1101 PHS deposit, so I have 2.8K PHS on cryptsy and I hate that situation, THEY JUST HOLD MY POS ALTCOIN.
Now there are selling walls on DMD and PHS for droping price and avoid it to go up, I dunno about the other markets since cryptsy just stole me I don't use it as they don't refund my deposit. What they hope and this is readable on markets for an expert's eye is that I sell my 27K sat PHS at 20K-16K sat. I will even not be able to buy it back cheap because I'm in negative right now.
I won't place no more considerable amounts on cryptcheat, I'm far from being a lonely traped dumb ass, and people have lost more considerable amounts on this creepy exchange all I want is to get my 1K PHS deposit to cover my negative balances to withdraw all my PHS and then GOODBYE CRYPTCHEAT.
And you can read how they take the deal. I give to your consideration how they deal with their customersPOINT 2
They have fun in their trollbox instead of setting issue of negative balance on an account.BitJohn
@DKdance931: if you do the math yourself you can see what you did as well
DKdance931
@BitJohn: I WOULD LIKE TO SEE YOUR MATHS, ALL THE THINGS I DID ARE NOT RECORDED IN MY HISTORY
DKdance931
WHERE ARE MY DIAMONDS ? WHERE IS MY 1.1 K PHS DEPOSIT ?
BitJohn
@DKdance931: put in a ticket alrady informed you
DKdance931
STOP TO HOLD UP MY PHS THIS IS GOOD MATHS TOO ...
*** System Message ***
DKdance931 has been banned from chat for 1 hour
@DKdance931: contact support thanks
20:47Braeden Yes?
20:47Me hi
20:47Me Plese HELP
20:47Braeden What's the issue?
20:47Me I want my PHS deposit, to help me recover from negative balance !!!
20:48Braeden What's your username?
20:48Me I EVEN CAN'T TRADE TO RECOVER
20:48Me DKdance
20:50Braeden Give me a moment to look through your acocunt
20:50Me I wait for you
20:51Braeden have you posted a ticket about this issue?
20:52Me OF COURSE
20:52Me no answer
20:52Me Baned from chat
20:52Me I need a REAL HELP
20:53Braeden What is the ticket #?
20:53Me 125134
20:53Me I have so many problems with cryptsy that the ticket is incomplete I don't think I claim my PHS on this ticket
20:54Me it's just about negative balances
20:54Me No I talk about the PHS deposit too
20:55Braeden What is the transaction ID to the deposit?
20:56Me 60f1fc9df00887c362124c149b309999397bb48f167bae89a8c4575fe4d53029-000
20:57Me Hash: 60f1fc9df00887c362124c149b309999397bb48f167bae89a8c4575fe4d53029
Appeared in Philosopherstone 203642 (2014-04-16 18:12:51)
Number of inputs: 3 (Jump to inputs)
Total in: 1101.406848
Number of outputs: 2 (Jump to outputs)
Total out: 1101.396848
Size: 458 bytes
Fee: 0.01
20:58Braeden Is this the address you sent it to? 9eskhpgJUiksokqmaVvZwYMbNErK4MokGH
20:59Me Yes
20:59Me my cryptsy deposit adress
21:04Braeden Okay, so in order to fix your negative balances you will simply need to buy back into a positive account. So for DMD you sold into a negative balance but received the BTC for it. You also bought PHS with BTC and bought too much causing you to go into a negative balance in BTC. Simply sell the PHS back into a positive balance of BTC.
21:04Braeden You most likely traded "extra" coins that were given to users in error yesterday when we were performing maintenance on our trading system.
21:04Me Not if cryptsy hold my PHS deposit
21:05Me I bought 209 BC to cover the negative balance of BLACKCOIN to do that, and that doesn't show up, I bought 209 BC before to try to withdraw PHS
21:06Me That's how you do ? You wait, you (cryptsy) that I sell my PHS to buy it cheap ? No way I'll pay with other currencies, but I want my 1.1 K PHS
21:06Me before to try to withdraw DMD *
21:07Me Why don't you answer me about my MISSING DEPOSIT of PHS please ?
Braeden has left the chat