Trading with cryptocurrency, or any currency is risky at best. The stock market is much the same. However, each respectable exchange has a Terms of Use section, where the client needs to follow all the rules. These same reputable exchanges should be looking out for the client and the clients’ assets. Sadly, not all are responsible in the clients’ behalf.

I held an account with some of my WePower tokens (WPR) on KuCoin exchange. On December 12th, 2018 they made an announcement on their website that they were going to delist the WPR tokens, along with a list of others. The announcement stated that any client who held those tokens must withdraw in the 90 period that was given. This announcement was just on KuCoin’s news page. The exchange required that they send an email to each client informing them of this change being made and the deadline.

Not every client logs into their account on KuCoin on a daily basis. Most will likely go to the website once in a while, unless there is an email sent out about a recent change. Is this a legal standard for a company to follow? How many clients did not log in to see this information posted?

In most situations with this type of misunderstanding, a phone call and conversation with Customer Service would be adequate and the client should rightfully be able to remedy the situation. One client, myself, made the chat to KuCoin Customer Service and let them know that I had not been sent an email pertaining to this delisting, so obviously I had missed the deadline. I further asked about my tokens and how I could withdraw them since I had received no email stating this change. I was informed, quite blatantly, that I had missed the deadline that had been posted, I had been given 90 days, like everyone else. Therefore, they had given me ample time to withdraw my tokens, that was all they had to do.

So yes, notification was given, only to those who had a distrust in the exchange and logged into the announcement page much more often. Does this mean that I, along with how many other clients have lost our WPR tokens, our money, due to the lack of care and concern for their client? The lack of concern being that there was no individual email or letter stating that there was a delisting that was about to take place.

The lesson was learned, I, and many others have lost the funds, tokens that I had been holding in our accounts. Those same accounts that we trusted a company to take care of for the client. Needless to state, I immediately logged into KuCoin and removed every last token and any other cryptocurrency other than kucoin share that I had in there.

A message to Kucoin Exchange, if you want clients to remain, stick with them, protect them and their assets, as if they were your own. That does not mean you can delist without PROPER notification and then take control of all the money without returning it.