[What happened::]

Hello.

I am a new member to this site, and so I apologize in advance for any breaches in forum etiquette which I may unintentionally commit, but I have already made a post about this in another section of this forum last night, and since I had to wait 360 seconds (six hours), and since I received quite a bit of valuable feedback from that post, I am now moving into the second phase of my actiona against the https://bitcoinvideocasino.com/blackjack site. I explain in detail that I have played blackjack at https://bitcoinvideocasino.com/blackjack on several occasions over the past few years and never had the type of incident I had yesterday. However, upon experience the problem I have done some research which turned up some SCATHING accusations by people who claim that this site has scammed them, and there is a common thread throughout these complaints which makes me believe that I am justified in beginning to file a formal complaint against this company, with ONE goal being to get my 0.03 BTC refunded to me, and another to expose this criminal operation for what it is. Like many online scam operations, I believe these folks mix in SOME legitimate dealing with SOME scamming. But ANY scamming is a huge red flag, and should be made aware to the wider internet community.

You can read my original desciption of the incident I had yesterday when I deposited 0.03 BTC a new, password-protected https://bitcoinvideocasino.com/blackjack account:
 
https://bitcointalk.org/index.php?topic=5213159.0

Here is the basic information relevant to my complaint, using the format made available in another post in this section. Hopefully this will make my complaint clear, and provide ENOUGH evidence necessary to proceed with this:

What happened:: I made a deposit of 0.03 BTC into my account at :

https://bitcoinvideocasino.com/?account_key=bc6db4fe4e1ed7090dd5c4f4ae337e4d (this page is password protected)

In the meantime I was playing the game with "test credits". I had played this blackjack before on this site, and so knew the process of depositing funds, The standard pop-up window came up once the send of 0.03 BTC (from Coinbase) was detected, and informed me that the funds would be credited once one confirmation was made. I continued playing with the "test credits", and opened the transaction page to monitor the transaction:

https://www.blockchain.com/btc/address/322zhzfFzMUrnJSsjktBeziz1Tyad2uxin

I eventually noticed that four transactions had gone through, and became worried that the credits had not been added to my account. I started to suspect that something was wrong, and so I opened Chrome, as well as the url of my game account on mobile in order to more closely monitor when the funds would hit the account. I nthe past a the funds would clearly show up at the bottom of the page, next to "current balance". I was watching very closely at this point, and growing concerned. I also sent my first email to the customer support email admin@bitcoinvideocasino.com , which was not responded to for at least another hour. The response was by a lady named "Jia", and her response was as follows:


Hi Frank,
Thank you for contacting BVC Support Team.
May we have the transaction ID in text format so we can further check?
Please advise.
Best regards,
Jia

to which I replied with the above blockchain.com link to the transaction. Within an hour I got a new response from a person named "Diana", which read:

Hello Frank,
We see that the funds got successfully credited to your account. Maybe there was just a delay.
Is the issue resolved now?
Best regards,
Diana

at which point I continued to monitor the account and see that the funds were NOT credited to the account, and that the transaction had gone fully through ( around 19 confirmations), at which point I emailed "Diana" to inform her that I had written a post about this situation on this forum, to which she replied:

Hello Frank,
I checked your account further and I see that you made a bet in blackjack (0.03 btc) only a few minutes after the money got credited to you. If it hadn't been credited successfully, you wouldn't have managed to play the game, that is why I assume that the funds got credited successfully and the reason why you don't see any funds is because you lost them, not because the money wasn't credited.
Best regards,
Diana


When I first read her response I was extremely angry. However I didn't even know where to find a record of the transaction that she claimed I had made. Later on I browsed further  to find that on the "My Games" there is a mere 20-hand record of past "transactions". An image of this page as it currently stands is linked below:



A few key things to notice are the sheer difference in the amount of each bet I had made (out of the 19 bets recorded fro my play on Dec 24th, 2019 -- none of which were higher than 0.008 (and nowhere near 0.03 - I would never bet my entire deposit on one-hand - ever). Secondly, what sort of LEGITIMACY does this chart of information hold. There are no hash links to link this data with the blockchain, for verification purposes. It is "their word against mine).

At this point the communication broke down, and so I informed them that I would be taking action against them, starting by posting about the situation on this forum. I made some additional follow-up posts with more details of the situation. When posting the iniital post I still had not been aware of their claim that I had "made a bet for the full 0.03 BTC deposit, and so in subsequent posts I further analyzed their email response, and the data on the site which could be useful. I also began searching online and reading the MULTITUDE of horrendous reviews about people who claim to have had their funds stolen on this site.

They also claim that I made that 0.03 BTC mega-bet "a few minutes after the funds were credited to my account. Well, in the image below you can see that the final confirmation of the funds occurred at [13:20], and so that implies that the FIRST confirmation was likely several minutes before that. The record in the history "My Games" tab states that I made the 0.03 BTC bet at [13:27], which would be seven minutes after the FINAL confirmation of the transaction. By that time I had turned off, and restarted my computer, and run CCCleaner because I was concerned that there was an issue in cache which was preventing the 0.03 BTC deposit from showing up. But keep in mind that I had the game pay open in opera, AND Chrom, and on mobile, and then I also opened it in Brave - and ALL of these browsers showed that the credits had not been posted. I DO remember that a small pop-up menu came up, but there was no crediting of points (which would be 300 points = 0.03 BTC) at that time. I was CAREFULLY monitoring everything at this point, and took NUMEROUS screenshots. The only thing I wasn't able to do is take a video capture of what was happening, which looking back in retrospect, I SHOULD have.

So, in summary, I made the deposit, opened the blockchain.com page to look out for the first confirmation. The transaction actually went through especially fast, and and I found that it was quickly on the FOURTH confirmation when I check - at which point I checked to see if the credits had been posted - which they had NOT. This is when I opened the Brave browser, and when it hit the final 14 confirmations (which would have been at [13:20] (seven minutes before admin claims I decided to blow my entire wad of 0.03 BTC in one go (which you can see that I didn't do in the previous 19 hands in the so-called "record"), and after not seeing the credits posted I went ahead and restarted to computer and ran CCCleaner to clean the cache. After I did that the credits STILL did not show up. I was not aware of the transaction record at that point, because I simply didn't now it existed, but I believe that if I HAD known about it I would have been able to check and see that something was not write (but that is speculation, so I will not make a concrete claim on that).



and here is the screenshot of the transaction (completed at [13:20] from my Coinbase account:



Another interesting (seemingly) "glitch" is that several times when I hit 'refresh" on the browser the BTC balance showed as "NaN BTC" and the credits field was BLANK!



This was repeated in ALL THREE browsers, and on mobile. This also happened SEVERAL TIMES, which indicates to me that there was very possibly some sort of glitch on the server side.

A little research shows me that "NaN" tends to implicate an ERROR, which if true, would reinforce the point I'm trying to make  - that there was a glitch on the SERVER side, since this "NaN" would be returned by the SERVER.

So, due to the, what  believe to be, TERRIBLE customer service, and the nature of what I believe happened, I am filing this formal complaint against this company, and requesting that my 0.03 BTC (plus transaction fees) be refunded.

Scammers Profile Link: https://bitcointalk.org/index.php?action=profile;u=74635 User Name : "BitcoinVideoPoker"

Reference Link: My account (which is supposed to be pass-word protected, but which often doesn't even ask for the password : https://bitcoinvideocasino.com/?account_key=bc6db4fe4e1ed7090dd5c4f4ae337e4d

Amount Scammed: 0.03 BTC + transactions fees (I'm not paying the transaction fees for my BTC to be stolen, or lost due to  glitch

Payment Method: Coinbase send

Proof of Payment: image above

PM/Chat Logs: I can supply the series of extensively long emalls upon demand (although I have posted some excerpts above in the general description of the incident)

Additional Notes: I would like to draw readers of this post to the SIGNIFICANT number of SCATHING reviews about this company which have been posted throughout the internet. I think you will find paralells in the "anecdotal evidence" provide in these reviews which conincides, generally, with the core claims I am making here. Some of the links to these bad reviews are posted in other threads of this forum.

https://www.reviewstalk.com/complaints-reviews/bitcoinvideocasino-com-l44824.html

http://bittrust.org/bitcoin-video-casino

https://casino.guru/bitcoin-video-online-casino-review

I am not sure how much more information to add here, so I will conclude this first post in this new thread here, and anyone is free to contact me for me information, and/or to share any feedback about this company (in private via DM, or in follow-up responses). This is BOTH about getting the 0.03 BTC, which was wrongly taken from me, back, AND with the hope that future potential players at this casino site will be aware of the risk involved with this less-than-reputable (in my, and others') opinion.

Also, in the past I HAVE lost Bitcoin in this casino, but did so by ACTUALLY PLAYING AND LOSING. That bis NOT the same as what happened to me in this situation, where I believe that my DEPOSIT ITSELF was simply stolen when it arrived in the account of the game, and then I was "gaslighted" to believe that i was the one responsible for the loss. That is not only uncool, but ILLEGAL.

I hope this post gets the attention it deserves. I am willing to take this action as far as it needs to go to achieve justice.

Thanks for reading.

Hey everyone. I'm a total newb here, but came upon this forum through Google search for "Bitcoin video casino". So please excuse any etiquette breaches, as this is literally my first post on this site.

The situation is that I've been playing blackjack at BitcoinVideoCasino on and off for several years. I have never had any major issues there. Deposits were credited quick (BTC via Coinbase to the account they provide, and withdrawals have always been quick). So my goal here is to AVOID making accusation as much as possible. In fact, just three days ago I deposited 0.03 BTC (via Coinbase), and the 0.03 BTC was indeed credited after one confirmation, and then I was up to 0.04 BTC and requested withdrawal which was done immediately.

The problem is that this afternoon (around 6-80 hours ago I went ahead and did another 0.03 BTC deposit to a new account provided. The BTC transaction went through (and here is the blockchain record :

https://www.blockchain.com/btc/address/322zhzfFzMUrnJSsjktBeziz1Tyad2uxin

and the usual pop-up window showed up on the BitcoinVideoCasino site stating that the funds are on the way, and will be posted upon the first confirmation. Then another quick pop-up message came up, but it seemed "glitchy" - as if it was saying that the funds had arrived, but they weren't actually posted to my account (and still aren't after 6-8 hours). So I tried opening the account in multiple browsers, which didn't work, and then finally decided to email admin. In the past (under a different admin, I believe) a few years ago I had an issue, and admin was quite fast at sorting it out. I DID get a response within 1-2 hours, basically asking for the text link to the blockchain transaction (link above). Then the same person said they would check it out. Then a few hours later ANOTHER rep sent me a message (after I sent one to the first rep saying that it hadn't been sorted out,  and the second rep basically wrote:

"We see that the funds got successfully credited to your account. Maybe there was just a delay.
Is the issue resolved now?"

to which I replied something like "Unfortunately, no." I then sent a follow up email an hour later to inform them that I had restarted my computer, run CCCleaner, and still was having the same issue. The funds have NOT been credited to my account. So now I have sent another email stating POLITELY that I had not had any issues in the past with their company, and wish to maintain a positive relationship. I requested that if this can't be sorted out within 24 hours that they simply refund my 0.03 BTC. Although they have at lest responded a few times, I am growing concerned. At the same time I wonder what would be the advantage to them of taking someone's mere 0.03 BTC - only to risk negative publicity. I am NOT making any accusations right now, but I made the 0.03 BTC deposit today based on their consistently positive track record of not messing around. I just want my 0.03 BTC credited to my account, OR refunded back to Coinbase. I don't think that is an outlandish request. I also have some concern that the customer service rep has now admitted that my funds have arrived, but they are not yet posted in my account? I mean, would it be so difficult to go into the system and push a few buttons so that my 0.03 BTC shows up in my account? Something seems fishy. One other thing I noticed, however, is that the free credits also did not reset after I cleared the cache, which is making me thing that there may be some sort of glitch in the system right now. If that is the case, I am okay with that, but would of course want customer care to INFORM me of that, and when they expect to have that fixed.

Any ideas on what I should do at this point? At first I was concerned about getting the credits on my account so I could just play. Now it is the end of the day, and I am growing concerned that this may be a BIGGER problem, which would really suck. So if anyone has some insight into this, and/or if any proper BVC admin folks are reading this, can you please contact me to resolve this. If this is resolved (with my 0.03 BTC credited to my account) I will mark this post as resolved, and not say any negative things about the company. As I said, I have played on their casino for years (like 15 - 20 deposits) and not had this sort of problem. I hope to continue to play there, as I like their simple interface.

Thank for your time. Any feedback is appreciated.