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Hello, from a friend in chat room, I knew Freewallet.org where I could conveniently exchange cybermoney only by registering.
After sent me XMR from Binance 26 Feb.
I exchanged XMR -> BTC, the exchange was successful.
Website: https://live.blockcypher.com/btc/tx/36d58d26c6221eb0cff3d5833a2bcc8437f98d67de2d1aa6c3652fe4a46b3313/
When I tried to transfer the 0.28732219 BTC out of Freewallet.org, the website reminded me of “Error in transaction fields”. I did not know why this happened so I tried for many times.
https://imgur.com/a/NhS9jHa
I got the following email from them,
Quote
Dear customer,
We’d like to inform you that our security system has detected suspicious activity on your account. In case it was a hacking attempt, we had to temporarily suspend withdrawals from your account – this way your funds will be absolutely safe, and the access will be restored once the verification procedure will be finished.
There’s nothing to worry about – Freewallet will gladly guide you through this standard procedure and will restore the access to your account shortly.
To verify your identity, we’ll need some of your personal information. Please reply ‘Yes’ to this email in order to agree.
In our terms and conditions that every user accepts when setting up an account, you can find out more details about the verification procedure. Also, you can check our privacy policy here.
Rest assured – your funds will remain on your account untouched, and you can always check your balance.
Thank you for your understanding, and we are looking forward to hearing back from you!
We’d like to inform you that our security system has detected suspicious activity on your account. In case it was a hacking attempt, we had to temporarily suspend withdrawals from your account – this way your funds will be absolutely safe, and the access will be restored once the verification procedure will be finished.
There’s nothing to worry about – Freewallet will gladly guide you through this standard procedure and will restore the access to your account shortly.
To verify your identity, we’ll need some of your personal information. Please reply ‘Yes’ to this email in order to agree.
In our terms and conditions that every user accepts when setting up an account, you can find out more details about the verification procedure. Also, you can check our privacy policy here.
Rest assured – your funds will remain on your account untouched, and you can always check your balance.
Thank you for your understanding, and we are looking forward to hearing back from you!
My ticket ID is 205954
It’s funny that I can provide the correct confirmation by email, two-factor authentication and PIN, but the website reminded me of “detecting suspicious activity in your account. If it was an attempted hack, we had to temporarily suspend the withdrawal of funds from your account. ” The site requires me to provide my personal information. Is Freewallet.org a wallet? Why does this require me to provide my personal information, such as sharing? I do not want to provide, but I urgently needed my BTC. I don’t have time to talk to them, so I have to compromise and provide Freewallet.org with my personal information.
Day after day I provided, upon request, all kinds of screenshots of transactions and account statements. The amount is not small for me. I would really like to return my funds. Therefore, I am writing here about an unscrupulous wallet with freewallet.org that can freeze your funds at any time.
Please help people how to get their money back.
