Hi

I am a professional protonmail user that pays $24 euro a month.

I am a long time crypto currency advocate and I often help onboard friends and family. The first step when they want to get into crypto currency is i advise them to make a email at protonmail since its known to be the safest. I made a lot of these accounts myself and would give them username and passwords. I did this with 10 friends and family.



All of a sudden yesterday, without warning ,everybody was unable to log into there accounts. THey had a msg that the accounts were disabled due to abuse. As you must know this is a disaster since in crypto if u lose access to your email you lose access to your account. We are talking about quite a bit of money. As a pro user i thought I would get quick support and the accounts would be open within an hour. We are on day 3 now support answers 1 email every 24 hours and all the accounts are still closed. The last email i received from support was that It was against TOS would it be ok to only open 1 of the account. I am in total shock. I dont mind paying for vision for all the accounts if that is what is needed. I am extremely disapointed on how protonmail has handled this. Ive been a paying member for many years but i am really questioning my decision after this nightmare