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1  Alternate cryptocurrencies / Service Discussion (Altcoins) / Coinbase refuses to return USDT, although technically they can do it. on: April 28, 2020, 12:19:11 PM
I mistakenly sent the USDT token in the amount of 1,333.283153 to my ETH address in coinbase 0xe69bc0cb22bc57adae68aac7f1da7606377f4303.

The operation itself can be viewed here: https://etherscan.io/tx/0xeb0877bb40936fc583f2840958016ca1ce6527cd488d5475dc0ce821642dcece


On my coinbase 0xe69bc0cb22bc57adae68aac7f1da7606377f4303 wallet, the amount of tokens received is visible here:
https://etherscan.io/address/0xe69bc0cb22bc57adae68aac7f1da7606377f4303#tokentxns


This operation was completed in error. The private keys for the address 0xe69bc0cb22bc57adae68aac7f1da7606377f4303 belong to coinbase. Coinbase employees can easily send erroneously sent USDT tokens from this address, since coinbase has private keys for the address 0xe69bc0cb22bc57adae68aac7f1da7606377f4303.

Unfortunately, coinbase does not work with USDT tokens, but Coinbase still has the technical ability to send token data. These funds were indeed sent in error, but they are not lost forever. For me, this is a lot of money that you can return to me. I have been coinbase users for a long time and always only spoke positively of you, I ask you to do everything possible to help me in my situation.

Unfortunately, support wrote that they could not help me in this situation, but this is not true. They can manage the usdt tokens that were sent to one of the coinbase addresses.

Coinbase support for my usdt return request responded like this:

Quote
Hello,

Thank you for contacting Coinbase. Your Coinbase account includes a wallet for each cryptocurrency supported by Coinbase. When sending cryptocurrency to Coinbase, you must send it to the correct wallet in your Coinbase account.

If you send cryptocurrency that Coinbase does not support or send cryptocurrency to a wallet that isn’t specifically for that cryptocurrency, those funds cannot be recovered by Coinbase. For a list of digital currencies supported on Coinbase, please visit: https://support.coinbase.com/customer/en/portal/articles/2630943. Coinbase always recommends sending a small amount of currency if you are in doubt.

Thanks,

Forum participants bitcointalk.org help me get the message to coinbase. Obviously, support is distracting by patterns and is not prone to solving problems.


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