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1  Economy / Scam Accusations / Bitcasino.io won't let me cashout my winnings on: May 12, 2020, 09:37:05 PM
What happened::
I deposited around $1.5k or so, betted on live blackjack, hit a blackjack and won €3k. After that I tried to cashout, of course.. they didn't let me, told me to e-mail the security, so I did that, I provided my ID, after I done that they stopped responding for a while, so I had to make a post there, after I made it I was contacted, told them my username on that casino and recieved an email saying:

Thank you for sending in the documents that are required for KYC procedure.
 
Please be informed that this user account is hereby terminated and all funds remain frozen in accordance with our Terms and Conditions:

Under the rule 5.19:
If we determine, in our sole discretion, that you are using the “Double Spend” methodology, Bitcasino.io shall void all bets and winnings.
Specifically, if you win, then confirm your deposit on the Blockchain and attempt to withdraw, all winnings will be confiscated and your account will be closed permanently. We shall also exercise this right where similar activities are attempted from any connected accounts.
If you attempt to open any new accounts, please note that any deposits you send to Bitcasino in the future will not be returned.
 
Thank you for your time patience and understanding regarding this matter.
 
Kind Regards,
Bitcasino Player Safety and Assurance Department


I haven't done anything wrong to deserve to get my winnings AND my deposit money confiscated, what is this?!

Scammers Profile Link:
https://bitcointalk.org/index.php?action=profile;u=2087138

Reference Link:
http://bitcasino.io/

Amount Scammed:
0.37 BTC

Payment Method:
Bitcoin

Proof of Payment:


PM/Chat Logs:
https://gyazo.com/fac256c05ae5348be5a9fd43af8b97d0
https://gyazo.com/0964b916e7c79b9ee97ec1e80c87d29f

Additional Notes:
Just send me my €3000 ... I am desperate.
2  Economy / Gambling discussion / Bitcasino.io - Doesn't want to let me cashout. on: May 12, 2020, 10:46:48 AM
Hey everyone, I just wanted to share my story..
So I deposited around $1500? went to blackjack and went all in, I hit a blackjack and won around €3k (yes, doing all in is not that smart, but in my opinion its less riskier than doing 10% bets and losing a lot of times in the row + it saves a lot of time)
Alright, so I was really happy that I won, so I went to withdraw.. withdrawal was canceled.
I email the security support and they told me to take a pic of my ID and some bill, so I did.. I sent it to them
after that, they told me to do it AGAIN but on some site (which I don't really like, i'm already sharing my ID with them and sharing it with another site is just straight up sketchy for me)
So I tried to do that and wow, what a surprise! The site's "camera" is "broken", tried to take a pic of the ID and everything, but everything is blurry, the camera just straight up doesn't focus so I email that to the support and what happens next? Nothing.
I didn't recieve any response. I hope the owner or someone who can help me sees it, I just want to withdraw my damn money, €3000 is not a small amount!
I have did everything I was asked for, supplied the ID and they still don't let me withdraw!

EDIT: I just want to add that those $1500 were half of my savings, I was desperate with money, so I tried to double it.
I just can't afford to lose this much money. especially €3000, I just want to withdraw my money that I won, I won't play on that casino again.
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