I have read that once you have the wallet address (which the ledger needs to be connected to generate) then it doesn't need to be connected to receive the BTC.

Can someone explain to me how this works please.

I was in the process of transferring purchased BTC from CEX to my Ledger and connected it, got the address and then as I was actioning the transfer, I got prompted by CEX to send a selfie with my payment card for extra security. It will take a couple of hours to process so in the meantime I have a wallet address and a disconnected Ledger.

So In trying to understand this I've realised I don't actually know how the offline storage works,

1. Where are the coins now if they are not in my off line wallet
2. Is there a risk if I never connected my ledger S again that these new coins would be lost?
3. What is actually stored on my Ledger S!

Thanks in advance.

Hi all, I'm a newbie to Crypto but am trying to learn.

I've recently set up an account with Blockchain.com and CEX.com to "play around" with some crypto currencies in the hope of learning a little bit.

As part of this process I have purchased a small amount of Bitcoin with CEX (c£200) and transferred to Blockchain.com.  The Bitcoin landed in my wallet and was visible for a few days before disappearing without any notification.

I e-mailed support at Blockchain.com to find out what has happened and have been quite persistent over the last two weeks but had no response (aside from the auto allocation of the ticket number of the support request).

I have all the confirmation info of the transaction provided by CEX, but no bitcoin sat in my Blockchain.com wallet and no engagement from the platform.

Can anyone help with how I would go about escalating or recovering the bitcoin.

Thanks in advance to anyone who can help out.

James.