About a month ago on November 23, I bet 0.14 BTC on the De Jong - Altmirano tennis challenger match which was going to start the next day at around 11am, with De Jong winning at 2.6 odds. However, a few hours later something interesting happened where he drastically dropped from 2.6 to a 1.2-1.3 favorite.

This then gave me a few options:

1. Cash out in full for around 0.238 BTC (0 risk and guaranteed instant reward of nearly 0.1 BTC)
2. Not cash out at all with a chance to win 0.364 BTC (100% risk and 0 guarantee of winning)
3. Cash out partially for whatever amount I wanted while still keeping the bet open (less risk and less return/reward, a nice balance of the 2)

So I decided to go with option #3 and partially cash out my bet for 0.1394 BTC to get my initial back, while keeping the remainder amount open at 2.6 odds to potentially win the full bet if De Jong won the match. That remainder amount was 50% of the bet, with a stake of 0.067 BTC left at 2.6 odds to potentially win 0.174 BTC if De Jong wins.

The next day I was watching over the match, and thankfully De Jong won it pretty comfortably 6-2 6-4.

So I go on my account super excited to receive the win, and 1 hour later nothing shows up. So I reach out to support, and they tell me that apparently, I got an email a few hours before the match that they decided to "cancel" the match because of a change of odds, and that my win would not count.

I was and still am in complete shock about this, because odds in tennis change all the time and it is never a valid reason to cancel a match in advance. This is what their email said:

"Dear EpicChamp,

This is to inform you that   game coefficient  was  changed  from 2.6  to 1.7. Therefore, you  bet was cancelled .
Sorry  for the  inconvenience and wish   you  the best of  luck!"

First off, besides the terrible grammar, this is a complete lie because De Jong was never given 1.7 odds of winning this match on ANY betting site the entire time. After his odds dropped from over 2.6 he was ALWAYS universally below 1.3 across all other sites too. So it seems as though they just randomly came up with 1.7 out of the blue because that was never the case.

Second, it is complete bs to just cancel the entire bet right before the match simply because of a change of odds. Odds change all the time in tennis and other sports in general, and it is not my fault that he was first posted at really good odds and then dropped because maybe they realized he was actually the better player. So because I was able to make the bet in time at great odds, I 100% deserve to win this bet with my remaining stake of 0.067 BTC at 2.6 odds for 0.174 BTC. This is the most fair and right thing to do, and EVERY other gambling site that had this bet on that day, honored this bet and rewarded people who bet on De Jong their full money. I know this because I had some friends who used another site for the same match and they were rewarded for it DESPITE the drastic change of odds.

Yet for some reason FortuneJack refuses to do this to honor fair play, and does not bother explaining the reason behind it. I've never had this happen to me before, and all other gambling sites haven't canceled this bet/match for their users either.

But EVEN WORSE than canceling my bet last minute and preventing me from winning 0.174 BTC, they decided to go ahead and KEEP the remaining balance that I had on this bet of 0.067 BTC to themselves as well.

So not only are they not counting my bet as a win, but now they also refuse to return to me the remaining 0.067 BTC that I had left on this bet from the night before at 2.6 odds.

I have been contacting them about this for over a month now, and they don't seem to care or do anything about it. All they are telling me is that this is their final decision and that's it.

At this point I feel totally cheated & completely robbed of my money, and I don't understand how something like this can ever be acceptable.

If they gave me the option to partially cash out my bet the night before and still be able to keep a large portion of it in play for a chance to win the bet at 2.6 odds, just like any other regular bet, then they should honor that bet and count it as a win. As simple as that.

And if they decided to bend the rules in their favor and purposely cancel this bet 2 hours before the match was about to start, then at the BARE MINIMUM they need to return to me the remaining amount which they are refusing to do.

So right now I am really not sure what else I do, and I wanted to bring this up to let everyone know how shady FortuneJack is and how they cannot be trusted with their bets at all; as well as your thoughts on what should be my next steps from here to fix this.

0.067 BTC and 0.174 BTC are equivalent to $2300 USD and $6100 respectively. Maybe if this was in the low hundreds I wouldn't have cared as much, but what they are doing is completely wrong & unethical in so many ways. In fact, I should at least get back ~0.1 BTC (~$3500), because that is how much I would have gotten the day before if I cashed out my bet in full for 0.238 BTC.

It's almost as if they can just do whatever they want and you have no say whatsoever, even if they are completely wrong and you have a lot of evidence + logical reasoning to back your case.

I really hope something can be done about this and not just let them get away for their shady way of doing business and running their site.

About a month ago on November 23, I bet 0.14 BTC on the De Jong - Altmirano tennis challenger match which was going to start the next day at around 11am, with De Jong winning at 2.6 odds. However, a few hours later something interesting happened where he drastically dropped from 2.6 to a 1.2-1.3 favorite.

This then gave me a few options:

1. Cash out in full for around 0.268 BTC (0 risk and guaranteed instant reward of nearly 0.13 BTC)
2. Not cash out at all with a chance to win 0.364 BTC (100% risk and 0 guarantee of winning)
3. Cash out partially for whatever amount I wanted while still keeping the bet open (less risk and less return/reward, a nice balance of the 2)

So I decided to go with option #3 and partially cash out my bet for 0.1394 BTC to get my initial back, while keeping the remainder amount open at 2.6 odds to potentially win the full bet if De Jong won the match. That remainder amount was 50% of the bet, with a stake of 0.067 BTC left at 2.6 odds to potentially win 0.174 BTC if De Jong wins.

The next day I was watching over the match, and thankfully De Jong won it pretty comfortably 6-2 6-4.

So I go on my account super excited to receive the win, and 1 hour later nothing shows up. So I reach out to support, and they tell me that apparently, I got an email a few hours before the match that they decided to "cancel" the match because of a change of odds, and that my win would not count.

I was and still am in complete shock about this, because odds in tennis change all the time and it is never a valid reason to cancel a match in advance. This is what their email said:

"Dear EpicChamp,

This is to inform you that   game coefficient  was  changed  from 2.6  to 1.7. Therefore, you  bet was cancelled .
Sorry  for the  inconvenience and wish   you  the best of  luck!"

First off, besides the terrible grammar, this is a complete lie because De Jong was never given 1.7 odds of winning this match on ANY betting site the entire time. After his odds dropped from over 2.6 he was ALWAYS universally below 1.3 across all other sites too. So it seems as though they just randomly came up with 1.7 out of the blue because that was never the case.

Second, it is complete bs to just cancel the entire bet right before the match simply because of a change of odds. Odds change all the time in tennis and other sports in general, and it is not my fault that he was first posted at really good odds and then dropped because maybe they realized he was actually the better player. So because I was able to make the bet in time at great odds, I 100% deserve to win this bet with my remaining stake of 0.067 BTC at 2.6 odds for 0.174 BTC. This is the most fair and right thing to do, and EVERY other gambling site that had this bet on that day, honored this bet and rewarded people who bet on De Jong their full money. I know this because I had some friends who used another site for the same match and they were rewarded for it DESPITE the drastic change of odds.

Yet for some reason FortuneJack refuses to do this to honor fair play, and does not bother explaining the reason behind it. I've never had this happen to me before, and all other gambling sites haven't canceled this bet/match for their users either.

But EVEN WORSE than canceling my bet last minute and preventing me from winning 0.174 BTC, they decided to go ahead and KEEP the remaining balance that I had on this bet of 0.067 BTC to themselves as well.

So not only are they not counting my bet as a win, but now they also refuse to return to me the remaining 0.067 BTC that I had left on this bet from the night before at 2.6 odds.

I have been contacting them about this for over a month now, and they don't seem to care or do anything about it. All they are telling me is that this is their final decision and that's it.

At this point I feel totally cheated & completely robbed of my money, and I don't understand how something like this can ever be acceptable.

If they gave me the option to partially cash out my bet the night before and still be able to keep a large portion of it in play for a chance to win the bet at 2.6 odds, just like any other regular bet, then they should honor that bet and count it as a win. As simple as that.

And if they decided to bend the rules in their favor and purposely cancel this bet 2 hours before the match was about to start, then at the BARE MINIMUM they need to return to me the remaining amount which they are refusing to do.

So right now I am really not sure what else I do, and I wanted to bring this up to let everyone know how shady FortuneJack is and how they cannot be trusted with their bets at all; as well as your thoughts on what should be my next steps from here to fix this.

0.067 BTC and 0.174 BTC are equivalent to $2300 USD and $6100 respectively. Maybe if this was in the low hundreds I wouldn't have cared as much, but what they are doing is completely wrong & unethical in so many ways. In fact, I should at least get back ~0.13 BTC, because that is how much I would have gotten the day before if I cashed out my bet in full for 0.268 BTC.

It's almost as if they can just do whatever they want and you have no say whatsoever, even if they are completely wrong and you have a lot of evidence + logical reasoning to back your case.

I really hope something can be done about this and not just let them get away for their shady way of doing business and running their site.