Hi everyone,

I sent Cardano/Ada to my Bithumb Global account couple of days ago and they have still not been credited on my Bithumb account.

I contacted their Customer Support (Cindy and Anna) who told me that there is a wallet issue on their side, that their technicians are looking into the issue and that I should "be patient".

I then joined their Telegram page and found out that several other people had similar deposit issues with diverse coins. I contacted those people and they made their deposit several weeks ago and their Bithumb account has still not been credited. The excuse seems to be always the same "technicians are looking into the issue, please be patient". It seems that I have asked too many questions as Bithumb have banned me from their Telegram page and they are not answering me on their chat anymore...

Did someone has similar experience with Bithumb Global? Did you get your deposit in the end, and how much time it took? Should I consider that Bithumb Global is a scam and that I have lost my funds?

Thank you for your help.