["Upon further investigation, we are unable to recover this deposit. You made a cross-chain transaction. A cross-chain is simply interoperability between two independent blockchains without an escrow or intermediaries and cross-chain swaps are performed through special smart contracts. However, we do not support it and the fund won?t be swapped automatically to the account even if the address is correct."]

Hello Guys!
Please I need your help.
I am a local crypto trader, I exchange cryptos to local currency. So I made a deposit of 5.5 BNB worth approximately $3000 as at time of deposit; from my Binance Bep2 wallet using their Cross-Chain Transaction feature.

The deposit was successful and here is the https://bscscan.com/tx/0x9f3480ea24e9c025cc4864745d0b24e7756151012b161fbfd6edc5166f0924df But the deposit wasn't credited to my Poloniex account.

I contacted their support and the response they gave me is that "Upon further investigation, we are unable to recover this deposit. You made a cross-chain transaction. A cross-chain is simply interoperability between two independent blockchains without an escrow or intermediaries and cross-chain swaps are performed through special smart contracts. However, we do not support it and the fund won?t be swapped automatically to the account even if the address is correct."... When I asked what that means, all they could tell me is that the fund is lost, that I can't be credited for the deposit unless they make a change in their Policy later in the future.

If you can't credit my Poloniex account, please send back my BNB to my wallet address, and their response is "the process to recover this token is extremely complicated and may result in significant cost, time, and risk." It is not like I made a wrong deposit, or that I sent a wrong token to the wrong address. The coin is there sitting in the deposit wallet address they gave me https://bscscan.com/address/0x013d03144b04e193336eb74ed695f88c67f72cb4#internaltx.

I said okay, since the process of recovering the token is complicated like you said (I don't even understand what that means), this wallet address was automatically generated from your system and I am sure the private key is saved in your database, please give me the private key, let me import it in other wallets like Metamask and send out my BNB, this is their response "Unfortunately, private keys cannot be shared."... Okay, how about you guys do it yourself manually with the private key, import it to another wallet, remove any amount that it will cost you to recover or send out the tokens; from my deposit amount and send the remaining amount to another wallet address of yours or my own wallet, they still did not agree to that Their response is, "Unfortunately, we are unable to assist you with your request.".

I have even pleaded with them to send me at lease half of my deposit amount, to settle my client, and since then, they haven't replied to my emails.

Please if anyone can help me to recover my 5.5 BNB, I will gladly give him 1.5 BNB from the tokens... Please I am pleading, I can't afford to pay back $3000 to my client that owns the money.